Medallia reviews

3.1

36% would recommend to a friend

(1,001 total reviews)
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Mark Bishof

32% approve of CEO

23% positive business outlook

Medallia has an employee rating of 3.1 out of 5 stars, based on 1,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Oct 5, 2018

Putting lipstick on a pig

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CX is a great market and has lots of potential. It helps solve real customer problems.

Cons

The company is in a tailspin. A few big contracts are keeping the company afloat. It is essentially a services company which is masquerading as a saas company. There vision is waning and the new CEO doesnt help in that department. With survey monkey going public and Qualtrics soon to follow it is unlikely there will be room for Medallia. The new CEO is cost cutting and dressing up for a sale while they tell employees they are prepping for an IPO. THIS IS NOT GROWTH STORY and there is ZERO transparency. NOT a good place for any senior product, engineering, marketing or sales folks. There are plenty of better options in the valley.

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Medallia Response
7y
We have a healthy, high-growth company with a growth-market opportunity, but we do have to manage our investments effectively. I have and will continue to share this message in our All Hands meetings. There isn't a question about Medallia I won't address, so please do come along for a chat. My door is always open. Best, Leslie Stretch, President & CEO
2.0
Dec 6, 2017

Had high hope - but feeling weird

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Talent Addition Over the past two years, Medallia attracted a group of sharpest elites to join via personal connections. Majority of them are in product development areas (engineering, design, product). These people brought the best ideas and mentality to the table. They are Medallia's best bet. Industry Experience The company is about customer experience management. Working here, you will have access to a rich portfolio of Fortune 500 companies. You will know what each vertical is about and you will learn a lot of industry experience from professional service team. Medallia used to operate like a consulting firm. The founders were consultants. They know each industry very well.

Cons

People & Culture? People come from diverse cultural and educational backgrounds. Some are liberal, while others are conservative, or neutral. However, just as extraverts always get paid with extra attention, the left-wing activitists do here as well. Being a culturally diverse company isn't about LGBTQ only. It is about encouraging other groups who are culturally shy to feel comfortable speak out too. It is about allowing people with different mindsets and cultural/political understanding to express their ideas. I do not see it happening here. Plus, can we get a detailed annual report on cultural diversity? We should not promote one group whereas ignore other groups. The TV screens, cultural activities, email broadcasts should not be occupied with just one group. The "famous" Cultural Onboard seems to be a bootcamp to create cult. People don't know what it is about until they join. Some like, whereas others hate. Past onboarders are not allowed to share their experience with new hires. Why it matters, why can't we have transparency? Slow and Conservative Decision Making The leadership is slow in moving fast and exploring new areas. Decision making takes months or even a year to finalize. Leadership is hesitant to let teams venture themselves - i.e. have a small team go full speed and build a MVP and quickly fail. I don't see it happening. Leadership and mid-management is conservative on capacity allocation. If the company wants to win, it needs to risk itself. Where is that level of entrepreneurial mentality? Meetings & Transparency At any time during the day, you will find all the conference rooms occupied. Do we really need that many meetings and negotiations? Are they for good purpose or for office politics / lobbying or planning? There are so many meetings planning for the planning... We need a meeting to plan for reporting to our manager. We need another meeting to plan for reporting the same thing to our director. We need another meeting to plan for reporting the same thing to our VP, then another to our O-team... Why?

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Medallia Response
8y
Thanks for sharing your feedback. I agree with many of your points – specifically, that we’re hiring great people; that diversity means including a broad range of perspectives, not just liberal ones; and that we can further reduce the number of meetings. I would also love your ideas for reducing the number of meetings (and e-mails while we are at it). In terms of onboarding, I realize that in a “you-can’t-please-everyone” world, some people won’t like it or will even hate it. Based on the sky-high satisfaction scores onboarding achieves, the vast majority of people love it. It sounds like you’re not one of them – I would appreciate your suggestions about how to make it better. While I agree that we have moved too slowly in some areas in the past, we have made tremendous changes in the last year and a half – and the pace of change is only accelerating. Perhaps you’re experiencing issues in your specific department that I am not seeing? If so, I would also love to talk to you about that. I appreciate the candor of your feedback and would love to chat with you. Please reach out to me directly. I have also asked our Inclusion Practice Lead, Lauren, to address some of your specific concerns about People and Culture. - Amy, President & Co-Founder Our Inclusion Practice intentionally places a value on all kinds of diversity, and supports a wide range of Medallian communities. All our communities are Medallian-led, and run by volunteers. If you don’t see a community you feel would add value, we encourage you to start it! All Medallians have an equal opportunity to feature content on our TVs, host celebrations and events like our weekly fireside and happy hour, and generally contribute to our culture as owners. Please contact me to hear more about the ways we make diversity data available to Medallians, and our approach to reporting. I’m also sorry to hear you found people to be secretive about Onboarding. While we want Medallians to approach the experience without preconceptions, our intention is not to be secretive. We are very proud of our Onboarding program, and have shared details about it at length in several different publications. In addition, our Growth & Development team shares information about what to expect so all Medallians can be prepared. - Lauren, Inclusion Practice Lead
2.0
Oct 2, 2017
Recommend
CEO approval
Business Outlook

Pros

There are still some decent people around, but the proportion is much lower. The company is making decent money and expanding at a decent rate.

Cons

Since my last review, the SJWs have further infected this institution. Now the company believes "gender is non-binary" has has tampons in the men's room. The company signed deals with banks and the SJWs complained about "dealing with wallstreet / big banks" The company signed deals with some business that has connection with the current president and we see protest signs of "No racist, no sexist, no Trump XXX". Like what??? Whatever anyone's political opinion, what right does one have to protest within the company's premises?

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Medallia Response
8y
Thanks for expressing your viewpoints. Medallia has created a culture that is supportive of diverse perspectives and values the free exchange of opinions and ideas. We're proud that our company culture allows people to express their opinions, and we want our employees to have the courage to share these views during meetings, company events, and here on Glassdoor. We've made deliberate decisions to hire talented people from diverse backgrounds with an eye towards building a community that is both diverse and inclusive. However, to be clear, we also stand firmly behind equal pay and support of LGBTQ+ rights, and we'll not compromise on either. I'm happy to chat in person if you'd like to reach out to discuss further. - Christy Lake, VP - People & Culture
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