Medallia reviews

3.1

37% would recommend to a friend

(999 total reviews)
avatar

Mark Bishof

29% approve of CEO

24% positive business outlook

Medallia has an employee rating of 3.1 out of 5 stars, based on 999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

999 reviews
1.0
Nov 23, 2016

Painful experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Perks such as parking, food, relaxation places and being able to work with a few but really amazing Engineers. Being such an awful place to work has the "pros" of people trying to overcompensate their own lack of management skills with "free stuff" - Salaries are far above the market. If you don't have much more ambitions than money, give it a try

Cons

- Management layers are crowded of people that push the values of the company instead of living these and practicing what they preach. - Inability of making good or bad decisions when timely ones are critical. - Finger pointing all the time. Specially during the meetings that start with some "This is a blameless meeting" pitch. - Different organizational culture in different locations. Inability to find the correct person to take care of people and culture in some areas. Maturity and capacity of people executing this role is sad. - Double standards everywhere: In some cases these pop up as an accident (lack of communication and direction over the managers). In other cases it is deliberate (so, coward upper level managers can "excuse" themselves by applying their free style interpretation of rules and metrics) - Value others are simply words on a couple of not-that-fancy slides. Mistakes are severely punished and feedback is not properly given so it can motivate and help others grow and learn. - People that have been there for a long time and access to positions they are not prepared for, do an awful job and remain there w/o further coaching. There are 2 completely different kind of directors (when that management level is supposed to be aligned on the same DIRECTION), and a few of them are disruptive at a level that nothing good comes from their areas. For a company dedicated to analyzing feedback and making a world where companies are loved by customers and employees, the way that people process the feedback is sad. Not only bad, dangerous and harmful, but sad. I will be leaving the company soon and I'm not happy with that. I recognize the great place it could be!

avatar
Medallia Response
9y
Posted on behalf of Santiago Ceria, VP of Engineering and Head of Medallia Argentina: I am sorry to hear about your negative experience working at Medallia Argentina. We want every single Medallian to have a great, transformational experience. We’ve just completed our semi-annual employee engagement survey and confirmed that we’re making good progress, with Argentina’s scores being at record highs. Even with this, we acknowledge that we have to work hard to keep improving, as scaling a company in a very competitive market is not an easy endeavor. We know that, as a consequence of this, employees can potentially go through challenging situations. We’re glad you believe we have great compensation, perks and the fact that we have amazing people. We believe our Medallians feel similarly. This was a key highlight from our employee engagement survey. I appreciate your feedback around the other areas however I respectfully disagree with some of your points: - In relation to our manager hiring and manager capabilities, we’ve hired our managers because we both listened to our employees and also understand that we needed to strengthen our management capabilities in order to scale, as we’re growing very rapidly. They have the clear mandate of making sure we understand and live our core values in all of our teams. - With regards to different culture in different places, we try to keep our values and culture consistent across all Medallia offices. We do acknowledge that each office or location has its own spirit but we strive for a consistent culture and set of values. We always have work to do but employee surveys keep showing great appreciation for our culture. - As for the use of the word “coward” to describe the behavior of some of our employees, we believe quite the opposite: that we have amazing people who push for great while truly caring for others, and that we’re brave as we are trying to make the world a better place through the use of technology while we also host a transformative workplace. I would welcome the opportunity to engage in an open conversation to discuss these topics. We love to listen, learn and improve. - Santi
3.0
Dec 6, 2022
Recommend
CEO approval
Business Outlook

Pros

good pay, some nice coworkers

Cons

poor management, vogon-class processes, outdated stack

avatar
Medallia Response
3y
Thank you for taking the time to leave a review and provide your feedback! We will take your feedback as an opportunity for improvement. - Medallia Talent Team
3.0
Feb 6, 2023
Recommend
CEO approval
Business Outlook

Pros

The people and its cultur

Cons

The main product is a big and horrible monolith

avatar
Medallia Response
3y
Thank you for taking the time to share your experience. We appreciate and value your input as an employee and will share this feedback with the appropriate teams. Please do continue to share any feedback in the future to feedbackeb@medallia.com. - Medallia Talent Team
Viewing 1 - 3 of 999 Reviews

Glassdoor has 1,170 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.