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      Medallia

      Engaged Employer

      Medallia reviews

      3.1

      36% would recommend to a friend

      (1,000 total reviews)
      avatar

      Mark Bishof

      32% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Medallia has an employee rating of 3.1 out of 5 stars, based on 1,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      1K reviews
      1.0
      Nov 6, 2023

      Don't even think to join this company

      Regional sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pros I can recall is Diversity and Inclusion which is quite in nature of Medallia.

      Cons

      Medallia since a year is a very shaky boat which is consequence of being owned by Thoma Bravo, Shaky means there is no real direction, and strategy in place, new CEO came beginning of 2023 with the bold statements how he will transform business and fix all the kitchen problems, after 8 months only few small things progressed, business wise company is far behind sales and profitability targets, there were several waves of layoffs and its not over. Medallia is missing clear and effective sales strategy, new EVP/CRO is a puppet of CEO with more experience in gym plans, than growing sales across the district not even thinking about global business. The biggest problem is that core CX business is no longer top priority, all the big logos they do it this or the other way, and Medallia doesn't have any more competitive advantage, being much more expensive company is losing the ground.

      1.0
      Sep 24, 2023

      Chaos

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You could join tomorrow with no skill or experience and be the smartest person in the company.

      Cons

      If they have not left, the talented people are looking. Leadership team lacks strategy, vision and hides behind reorganizations that fall short of any impact so they can lay blame on the staff. Professional services is a money pit and the sales org is lead by an ego maniac who quotes from sales excellence books, but exhibits no excellence. There is no industry expertise and the accounts are organized by geography meaning the primary skill set of your main contact will be geography. They are executing the worst recovery strategy known to any failing business - saving your way to success. The entire voice tech there have been laid off along with all of the industry experts who support client needs.

      2.0
      Jun 27, 2016

      Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people. Most are extroverted and social. Challenging problems to work on and high-growth environment means that work remains interesting and you can develop in place.

      Cons

      Sadly, Medallia's culture is really taking a hit with a lot of new senior executives. Executives are clearly smart and know what to say to get hired. They're politically savvy and spend a lot of time with each other --seems like everyone is trying to impress one another. Not much concern about the cultural disconnect that has started. Employees routinely complain about poor communication and often feel they are not getting honest info. Lots of "behind the scenes planning" that people know is going on but it's all "hush" and suddenly there's another re-org and another senior person or dept is fired. I'm disappointed -- it feels as though the Medallia culture is becoming more of a recruiting tool than a reality.

      avatar
      Medallia Response
      9y
      I am responding to this review on a flight from Seattle to San Francisco in seat 37B. That's a middle seat a few rows from the back of the plane. Our T&E policy, which specifies coach seats, applies to all Medallians including me. I appreciate you raising your concerns about the culture. Here’s how you can help: reach out to me directly with specific examples of where we're not being true to our culture – especially in the areas you highlighted (burn-out, distrust, and people not feeling valued). If you have ideas about solutions, please share them. If it’s not comfortable for you to reach out to me, then please reach out to People and Culture. I also encourage you to stop thinking in disempowering “us/them” terms (a great book on this, BTW, is The Anatomy of Peace). It is dehumanizing to lump people into broad groups (e.g., “politically savvy executives”) rather than see them as the unique individuals they are. “Us/them” is also the language of victimization (as in “they screwed us”), which is disempowering and corrosive. You are a part of this culture, too. I know you care about it otherwise you would not have left the review you did. I invite you to join in making our culture the best it can be. In fact, I would welcome it.
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      ReviewsMedallia reviews

      Glassdoor has 1,171 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.