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      Medallia

      Engaged Employer

      Medallia reviews

      3.1

      36% would recommend to a friend

      (1,000 total reviews)
      avatar

      Mark Bishof

      32% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Medallia has an employee rating of 3.1 out of 5 stars, based on 1,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      1K reviews
      5.0
      Jun 29, 2016

      We are going on a trip in our favorite rocket ship!!!

      Director of sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the smartest, most passionate people on the planet. Great leadership team. Open communication. Always trying to improve.

      Cons

      Intense work. Not a place you are going to coast. They are passionate about being great and that requires your full commitment to excellence.

      2.0
      Jun 27, 2016

      Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people. Most are extroverted and social. Challenging problems to work on and high-growth environment means that work remains interesting and you can develop in place.

      Cons

      Sadly, Medallia's culture is really taking a hit with a lot of new senior executives. Executives are clearly smart and know what to say to get hired. They're politically savvy and spend a lot of time with each other --seems like everyone is trying to impress one another. Not much concern about the cultural disconnect that has started. Employees routinely complain about poor communication and often feel they are not getting honest info. Lots of "behind the scenes planning" that people know is going on but it's all "hush" and suddenly there's another re-org and another senior person or dept is fired. I'm disappointed -- it feels as though the Medallia culture is becoming more of a recruiting tool than a reality.

      avatar
      Medallia Response
      9y
      I am responding to this review on a flight from Seattle to San Francisco in seat 37B. That's a middle seat a few rows from the back of the plane. Our T&E policy, which specifies coach seats, applies to all Medallians including me. I appreciate you raising your concerns about the culture. Here’s how you can help: reach out to me directly with specific examples of where we're not being true to our culture – especially in the areas you highlighted (burn-out, distrust, and people not feeling valued). If you have ideas about solutions, please share them. If it’s not comfortable for you to reach out to me, then please reach out to People and Culture. I also encourage you to stop thinking in disempowering “us/them” terms (a great book on this, BTW, is The Anatomy of Peace). It is dehumanizing to lump people into broad groups (e.g., “politically savvy executives”) rather than see them as the unique individuals they are. “Us/them” is also the language of victimization (as in “they screwed us”), which is disempowering and corrosive. You are a part of this culture, too. I know you care about it otherwise you would not have left the review you did. I invite you to join in making our culture the best it can be. In fact, I would welcome it.
      2.0
      Jun 14, 2016

      Long term, yes. Short term, no.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Continue to recruit the best of the best. Socially conscious company that addresses challenges in diversity and world events. Nice perks (snacks, lunches, happy hours, gym, Caltrain pass, etc). Stellar client portfolio.

      Cons

      Medallia in the long run has great potential as a category leader and Sequioa gem. Over the past six to twelve months Medallia is suffering severe growing pains. There's many "quiet layoffs" of the old guard. It seems nearly half the sales, marketing, and lead gen teams are no longer with the company. From my understanding, there is no career path for anyone on the lead gen (BDR) team who has aspirations in sales. It's also perplexing how the sales and marketing teams can report to a non-sales and a non-marketing executive. These challenges have led to a very low employee satisfaction score (eNPS). 0-10 Likelihood to recommend now? 4 0-10 Likelihood to recommend in six months? 7

      avatar
      Medallia Response
      9y
      Thank you for taking the time to leave feedback, calling out some great aspects of our culture and reminding us (as if we needed reminding ;)) that growth does not come without a few pains. I do need to correct your point about silent layoffs – we've never had them at Medallia, period. As we've grown, we have restructured teams from time to time. It is a natural process of high growth. In those instances, we work to find new roles for people within the company. As for career paths, we are working to create clearer ones for our Lead Gen team. We've promoted Lead Gen team members to Team Leads and have encouraged others to make lateral moves to other parts of the business (see Scott's email from August 15th). We're committed to finding multiple growth paths for our broadly talented Lead Gen reps. Please email me at amy.pressman@medallia.com if you think of anything else. -A
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      ReviewsMedallia reviews

      Glassdoor has 1,171 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.