Management - Anonymous employee Medallia Employee Review

I am responding to this review on a flight from Seattle to San Francisco in seat 37B. That's a middle seat a few rows from the back of the plane. Our T&E policy, which specifies coach seats, applies to all Medallians including me. I appreciate you raising your concerns about the culture. Here’s how you can help: reach out to me directly with specific examples of where we're not being true to our culture – especially in the areas you highlighted (burn-out, distrust, and people not feeling valued). If you have ideas about solutions, please share them. If it’s not comfortable for you to reach out to me, then please reach out to People and Culture. I also encourage you to stop thinking in disempowering “us/them” terms (a great book on this, BTW, is The Anatomy of Peace). It is dehumanizing to lump people into broad groups (e.g., “politically savvy executives”) rather than see them as the unique individuals they are. “Us/them” is also the language of victimization (as in “they screwed us”), which is disempowering and corrosive. You are a part of this culture, too. I know you care about it otherwise you would not have left the review you did. I invite you to join in making our culture the best it can be. In fact, I would welcome it.