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      Medallia

      Engaged Employer

      Medallia reviews

      3.1

      36% would recommend to a friend

      (1,000 total reviews)
      avatar

      Mark Bishof

      32% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Medallia has an employee rating of 3.1 out of 5 stars, based on 1,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      1K reviews
      3.0
      Jul 18, 2016

      Good company with poor management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Really smart people - Great onboarding week - People are genrally friendly and co-operative

      Cons

      - Too many inexperienced people have become people managers and it shows. My manager is really smart but fairly incompetent as a manager. Micro-manager, impulsive, self-promoting, no respect for others' time and the list goes on. Would not have been made a manager in any other company I've been at. - Aim to fight mediocrity with creative buzzwords like "Growth Mindset" and "Bias for action" but these things are what make most of the work done mediocre because people just want to get things done without completely thinking it through. - Almost no work-life balance. But that could just be my team since my manager doesn't think twice before asking for things to be done, post 7 PM.

      avatar
      Medallia Response
      9y
      I appreciate your willingness to share your concerns and I’m sorry your experience here has not been great. If you're comfortable, I'd love to chat with you directly – please reach out. If that’s not comfortable for you, then please do reach out to People and Culture. When people are not managing well, we want to coach them to improve. In terms of work/life balance, my experience with most Medallians is that they are passionate about what they do and WANT to work hard – but they also want to control, to the degree that it’s possible in their roles, when to work and when to take a break. We do not want people getting subjected to a constant barrage of after-hours urgent requests because of poor management. However, we cannot help you in this particular situation unless you share details with us. Please reach out. P.S. I agree that “bias for action” should never be an excuse to push people too hard. -A
      2.0
      Jul 13, 2016

      extreme highlights and deep low points makes it average

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      they hire great people but that does not equate to great culture. their onboarding week is phenomenal good pay always opportunities to step out of your comfort zone.

      Cons

      Awkwardly authoritative stifling decision making process, everyone needs to be included in the process and in the end the most senior person involved gets to decide. This also does not make you feel very empowered. Too many inexperienced people have become people managers, it shows. For example I announced that I would like to use my paternity leave and immediately my manager told me I should not take all of it. This is not a good company culture. It sounds like they want to explain away all problems with "growth mind set". Reorgs have not only changed the organisation but job descriptions too, you could be doing a completely different job the next day, this is not a good company culture. Many employees feel like they are not doing what they signed up for, for example analysts do not analyze anything, they are system admins that figure out how to deal with a fickle system. Engagement managers are mostly 20% project managers 80% system admins, really more like a Customer Success Engineer. This is not a good company culture.

      avatar
      Medallia Response
      9y
      Thank you for your feedback. I was really upset to hear about your experience with parental leave. If you're willing to share, I would love to learn more about it. As a mother of three, I understand how important it is to spend time with your family, especially when you have a new baby. In March, we increased our parental leave to be 6 weeks at 100% pay. No parent should be dissuaded from spending the maximum amount of time with his or her newborn. In terms of decision making process, I agree we have room to improve there. Sometimes our collaborative culture can morph into consensus-based decision-making (which we don’t support). Again, if you’re open to sharing your specific experience with me, I would love to hear it. We are always trying to get better. In terms of inexperienced managers, we do try to promote people internally whenever possible and support them with robust training curriculums that prepare them for their new roles. We’ve put a special emphasis on leadership training. I'd love to learn more about which orgs you see particularly affected by inexperienced management so that we can better address it. Please reach out to me directly! Again, thank you for your feedback. I see that you are no longer here so I wish you the best of luck in your future endeavors. -A
      5.0
      Jul 5, 2016

      Great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      + open, transformative culture + people want to see you pursue your potential + room for growth

      Cons

      + some growth pains + some people very stretched with many tasks

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      ReviewsMedallia reviews

      Glassdoor has 1,171 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.