Long term, yes. Short term, no. - Sales Medallia Employee Review

2.0
Jun 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Continue to recruit the best of the best. Socially conscious company that addresses challenges in diversity and world events. Nice perks (snacks, lunches, happy hours, gym, Caltrain pass, etc). Stellar client portfolio.

Cons

Medallia in the long run has great potential as a category leader and Sequioa gem. Over the past six to twelve months Medallia is suffering severe growing pains. There's many "quiet layoffs" of the old guard. It seems nearly half the sales, marketing, and lead gen teams are no longer with the company. From my understanding, there is no career path for anyone on the lead gen (BDR) team who has aspirations in sales. It's also perplexing how the sales and marketing teams can report to a non-sales and a non-marketing executive. These challenges have led to a very low employee satisfaction score (eNPS). 0-10 Likelihood to recommend now? 4 0-10 Likelihood to recommend in six months? 7

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Medallia Response
9y
Thank you for taking the time to leave feedback, calling out some great aspects of our culture and reminding us (as if we needed reminding ;)) that growth does not come without a few pains. I do need to correct your point about silent layoffs – we've never had them at Medallia, period. As we've grown, we have restructured teams from time to time. It is a natural process of high growth. In those instances, we work to find new roles for people within the company. As for career paths, we are working to create clearer ones for our Lead Gen team. We've promoted Lead Gen team members to Team Leads and have encouraged others to make lateral moves to other parts of the business (see Scott's email from August 15th). We're committed to finding multiple growth paths for our broadly talented Lead Gen reps. Please email me at amy.pressman@medallia.com if you think of anything else. -A

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CEO approval
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Cons

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Pros

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Cons

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