Medallia reviews

- Compensation is really good here, but still a big source of contention. I believe the reason for this is lack of transparency. We just rolled out a new policy: promotion reviews are semi-annual, and comp adjustments annual. Our People & Culture team (P&C) released an email to the entire company explaining the policy, which they think is increasing transparency. It's not... in fact, I feel like there's less transparency. I want to know 1. why the change 2. why comp is addressed only once a year, and 3. what goes into their comp studies. P&C is having a "roadshow" to answer any comp questions... but they're doing this after comp adjustments and promotions are handed out. Come on... address the problem before it becomes a problem. - I think our P&C/leadership team need to understand that employees share their comp packages with each other. Because people share and there's not much transparency, it leads to questions and a feeling of unfairness. Help us understand why people are paid more than others, and why people are getting comp increases after 6 months, even though the new policy blatantly says comp is a addressed once a year. - A lot of people have one foot out the door. I think most people aren't serious about leaving, but a lot of people talk about it when issues come up like product roadmap shortcomings, compensation inconsistencies, etc. I hope management realizes this and is doing everything in their power to get people to stay.

Rapidly growing with some process redesign causing pain, changing culture.