Chaos - Anonymous employee Medallia Employee Review

1.0
Sep 24, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You could join tomorrow with no skill or experience and be the smartest person in the company.

Cons

If they have not left, the talented people are looking. Leadership team lacks strategy, vision and hides behind reorganizations that fall short of any impact so they can lay blame on the staff. Professional services is a money pit and the sales org is lead by an ego maniac who quotes from sales excellence books, but exhibits no excellence. There is no industry expertise and the accounts are organized by geography meaning the primary skill set of your main contact will be geography. They are executing the worst recovery strategy known to any failing business - saving your way to success. The entire voice tech there have been laid off along with all of the industry experts who support client needs.

Explore other reviews about Medallia

5.0
Jan 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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