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      Medallia

      Engaged Employer

      Medallia reviews

      3.1

      37% would recommend to a friend

      (1,000 total reviews)
      avatar

      Mark Bishof

      29% approve of CEO

      23% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      2.9

      Culture & values

      2.6

      Career opportunities

      2.4

      Senior management

      Medallia has an employee rating of 3.1 out of 5 stars, based on 1,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Jun 25, 2019

      Think twice before joining, and then don't join

      Senior analyst, professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most people seem friendly, and willing to help.

      Cons

      I ignored some of the red flags raised on Glassdoor before I joined Medallia. I figured most companies have some negative reviews, what's the worst that could happen? Joining Medallia has been the worst experience of my professional career. The company has been bleeding talent. The turnover is close to (or over) 20%. Many of the senior people that interviewed me, or onboarded me are no longer here. The trend is that anyone with 4+ years of experience (aka stock options have fully vested) are jumping off this rotten ship. I fully anticipate a massive exodus after the IPO + 180 lock up period. The remaining "experienced" people are middle management in charge of your journey. These middle managers have no experience outside of Medallia, and no idea how to onboard you efficiently, or how to set up you for success. Their idea of coaching is to refer you to the maze of documents on the intranet for you to figure things out. Because of the high turnover, the remaining people are expected to pull the dead weight. Say goodbye to your evenings and weekends. If you are in a relationship, or have a family, think 10 times before joining this mess that has no defined bonus plan for all the unpaid overtime you are going to be expected to put in. If you have the choice, take less money to join another company. The technical skills you learn here are extremely non-transferrable. You will spend most of your time configuring the in-house built archaic platform. Right now, the management is only focused on the IPO process. Read through the executive compensation details from the public S-1 filing (SEC website) and you'll know why they only care about going public. Execs are in for a massive pay day, and the bottom feeders will continue to pay the price with their unpaid personal time. I have daily regrets about choosing Medallia over the other offers. Choose wisely.

      avatar
      Medallia Response
      6y
      I appreciate you taking the time to share feedback however I am dismayed to learn that it has been such a negative experience since joining. I too recently joined Medallia and, since coming aboard in February to lead our Professional Services organization, first and foremost my mission has been to seek direct feedback from employees and customers. I’ve had the opportunity to meet with and solicit feedback from a majority of our teams globally, most of them being on the front-line. As shared in our most recent All Hands, I believe that we’re actioning that feedback swiftly and with sincerity, including the introduction of new performance-based incentive programs, additional focus on career development, and improved accountability at various levels. Your experience and your perspective are vital and I would value an opportunity to hear from you directly. May I invite you to reach out or speak with me in person when I’m in NYC next? Best, Jimmy Duan, EVP & Chief Customer Officer
      1.0
      Apr 5, 2019

      Think twice if you’re evaluating to join Medallia

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can find very talented people. Market opportunity for the product.

      Cons

      Management – inexperienced people still in the management level, if you are top talent be prepared to teach and mentor your own manager. He/she will not add value to your career, instead they could see you as a threat for future promotions. Layoffs – bunch of layoffs done the bad way. Very talented people leaving, instead of evaluating those who lack experience. In this case, if you are friend of a VP, Director, don’t worry, you’ll be safe and protected – example, Sales Directors remaining in the role even without selling $1USD in the last year. Many many people where “stabbed in the back”. It can happen to anyone, and can happen again in the near future, in case of IPO/acquisition agreement. No HQ – San Mateo office: bye! What does this mean? CEO – inexperienced CEO, just cutting costs to “look good” at the eyes of investors/potential buyers. Is there a bonus for him if going public/acquired? YES, of course, and this is why he was hired. Question for Mr. Hald: if you knew that this CEO was going to dismantle the company (layoffs, bright C-Level and Directors kicked out to bring his friends, cutting operation costs without caring in consequences, San Mateo HQ sold, and many other), would you hire him anyway? – something to think about, right? NO INVESTING – see above. Counting up to the last penny – if you can call, why bother to expense a trip to your customer location? – nonsense! IPO – yes, many years ago and still with the same rumors. IPO not happening soon. AGAIN, if you are evaluating joining the company, READ all reviews filtering by rating from worse to best, they are all true! TODAY I consider a big mistake to join, knowingly.

      5.0
      Oct 6, 2017

      Great Place To Work

      Solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Engaging, fast paced, challenging, solving problems in an emerging market

      Cons

      A lot of ambiguity if you don't work well in that

      Viewing 70 - 72 of 1,000 Reviews
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      Glassdoor has 1,171 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.