Medallia reviews

I've worked at 4 companies full-time. The other 3 (2 before Medallia and 1 after) have been great experiences. Medallia is the only poor experience. UNGRATEFUL LEADERSHIP From early on, I felt stiff-armed by executive leadership, especially when trying to engage the CEO and President in general conversations. I worked on two projects outside of my normal job that had very significant and quantifiable impacts. In the past, I used projects like these to accelerate my career. At Medallia, I was thanked by my coworkers, but NO ACKNOWLEDGEMENT from senior leadership. Not even a "great job" via a private email. I even received the lowest annual raise ever in my career (which my manager fixed after I appealed). It happened to many other people as well. For example, they created a "Customer Success Manager" position and hired several people for it. Six months later, they terminated the role and invited the current staff to "apply for other positions". There are many more examples, such as when they tried to drain everyone's accrued PTO, suddenly stopped allowing ALL team-lunches (the CFO didn't understand/care that we often bribed people with free lunch in exchange for working on special projects)...etc. BUGGY PRODUCTS Working with the Medallia system is like working on the Millennium Falcon in Star Wars. It can do some amazing things, but it is terribly buggy. It creates a LOT of friction with clients and depression/frustration among the many people in Services and Implementations. The company has been working to improve this, but it'll take a few years to improve stability (which means less effort on truly innovative projects). Everyone working there now pays for the sins of the past by having to go overboard with quality control. The work is very cumbersome and unfulfilling which is hurting the culture.

Well, many, but here's some highlights: - The tech is terrible. It's super old, brittle, and an assemblance of frail hacks that may have no technical peer. There are some old-timer engineers there that have built the system into a massive pile of "one offs" and "if client = x, then run" type solutions. Frankly, fixing it may be the biggest engineering challenge in the valley - They use culture all the time, but nobody knows what it means. It serves to preserve a false loyalty to the company. - The 2 founders are mercurial and in their own world. They have a cult-like inner circle, everyone else is running around on eggshells, never knowing if the next meeting will be the one when they are told they are no longer wanted. They claim to "value others," but their actions decry anything but - They promise you an IPO, but once you get there, reveal scant details about it and asking about it is a character flaw, exposing that all you care about is money - No bonuses, no 401k match, so-so parentlal leave; their comp is just not competitive. And with decelerating revenue growth, an eventual IPO may be a bit of a let down, assuming they make it that far and don't get sold off or taken PE - Qualtrics seems to be eating their lunch, Medallia's software is expensive and requires expensive pro services, just to run. Want to add a survey question? Pay. Want to change a word? Pay.