Medallia

1.0

Aug 3, 2017

Recommend

CEO approval

Business Outlook

Pros

This is a great place to have been at over the last 4 years, but certainly not one to join now. This company's growth spurt is over. The workspace is nice, and some of your peers can be pretty cool. Some of your colleagues "get it" and will drop the politics outside work. Most won't. There are people who find happiness here. I don't want to say it is all bad for everyone. My experience, however, was not very positive to say the least.

Cons

Let me share something with you...the NPS for the professional services department is consistently negative, has been for years, and is only getting worse. Yes, Medallia's survey of its own employees show that they hate it. Please, ask them about it. A letter went out to the entire company addressing how bad the results were for this department. Of course, the obligatory self-congratulations of how transparent management was soon followed. Find the problems in management, do nothing. That's Medallia culture. My own experience reflects those internal surveys' data. I was an implementations analyst, and at the end of the week I had a 1 on 1 with my manager where she described every single little thing I did wrong in the most insulting way possible. She mandated hourly updates, being CC'ed on every email I sent out, and a nightly summary of everything I did that day. Finally, I was told that I have ADD and that was the last straw. After going to HR and being denied a manager change, I promptly left. You deserve better than this company. Not because I know you're smart, but because you are a person. Implementations is going to be gone in a few years anyway due to outsourcing to Deloitte and India, plus the huge initiative for clients to make their own surveys and reporting. That's 75% of what you would be doing, so once that's gone, you'll just be stuck wishing you learned how to code. Work life balance. Oh yes! Make sure you get in at 8am. Leave at 6, don't worry, no one is in the office after that. Be absolutely sure you are back online from 8 to 10 pm. Your manager will get most of their emails to you right before you go to sleep, so make sure you are available to address their concerns as soon as they think of them. This will be your life. A servant to the whims of clients and your childish boss. In-between last minute sprints, you'll get to enjoy some great coffee. Cheers. P.S. To the poor person in HR who has to write a contrived response to this, make sure you get in the juicy BS about how you "understand." Really lean in into that Medallia nonsense.

Medallia Response

I’m sorry you had this experience, and it hurts to know that’s the outcome of your time as a Medallian. As you know, I recently started leading Professional Services as part of our Customer organization, so I appreciate your feedback. I read your post several times and there is clearly a lot in there to think about. I appreciate your perspective and want to address three of your points directly. First, the likelihood to recommend working at Medallia is up as of our most recent employee survey, and it’s not negative in Professional Services. You’re absolutely right, though, that we aspire to a stronger experience for all Medallians, particularly in Professional Services. We talk about that feedback and our actions openly in the office and with candidates. In my new role, I own getting us to a better place. Second, Professional Services has been, is, and will continue to be a critical function at Medallia. It’s the lifeblood of who we are and how we deliver impact for our customers. Given your concerns about the future, I’ll be sure to reinforce this with the team. Last, and perhaps most important, your experience with your manager does not sound like a good one. If you’d like to follow-up with me directly, I’d love to learn more so we can understand what happened. I can only help address concerns when I know the specifics. - Scott Aronson, CRO (BTW, it’s really me writing this!)

Genuinely Terrible Experience - Analyst Medallia Employee Review

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