Medallia reviews

I've been in implementations for more than a couple of years now and have seen some huge changes in leadership and I wouldn't say those changes are for the better. At the very top of implementations, leadership encourages everyone to manage up and self-promote, and this has ruined the culture on this team. Everyone's angling for attention and the focus is no longer on working as a team and doing quality work anymore. Leadership in implementations has brought a very childish and immature quality to this team and it's been getting worse over time. Bad managers seem to be an epidemic here. There are teams in implementations that are really suffering. We're seeing a lot of talent leave and it's openly acknowledged that their people managers are the reason why. But we don't see any action being taken here. I've had more than one colleague ask their HRBP's for help only to have those HRBP's fail them and do everything to preserve a bad people manager. And just so you know, these colleagues left because they couldn't take working under a bad manager anymore. Not only do we have bad people managers but we have bad HRBP's as well. It's also clear that a lot of the decisions made here are reactive or not at all thought out. When we were given a mandate to be billable, no one thought about how to execute on that and if it was possible for everyone to be billable AND for us to stay on budget with our projects. Pro tip: going to an all hands and having everyone spend half an hour of unbillable time looking at vacation photos is not going to help with making us more billable. In looking through the reviews posted here, it's concerning that the response to a negative review is one of surprise when that sort of sentiment is becoming the norm here. The same applies to our employee survey. It's always the same where we take the survey, leaders give it some lip service for a couple of weeks acting surprised at any low scoring topic, and then little to nothing comes of it. Considering we're a survey company, this is concerning. It's also concerning that our survey was delayed this year due to "technical" difficulties. It's also concerning that we hear of leaders trying to figure out who wrote what response on the employee survey. Wouldn't it be more productive to spend that time trying to address the survey feedback and do something positive instead? Additional cons: constant re-orgs, work is a grind, no 401K matching, compensation is below average, internal transfer process is a joke (re: requirement to notify your manager before you even know if you can transfer), politics as far as the eye can see, promotions are based on who you rub elbows with not how good you are at your job, way too many boat references

Where do I even begin? Medallia is the definition of a sinking ship, and has been purging employees since the Thoma Bravo acquisition. Leadership is a joke - they don't inspire any confidence, they're totally disconnected from the actual work their teams are doing, and some senior leaders are stuck totally in the pocket of the C-suite and prioritize their whims and ridiculous ideas over the experts on their teams who actually know what they're doing. Leadership is also making decisions in a vacuum, taking away benefits that brought people in the door and then acting surprised when the org is frustrated. It seems as if they aren't actually thinking about what's best for the business or their employees -- only what matters for their reports up to Thoma Bravo about the amount of money they're now saving. The money is good (benefits are pretty standard for big tech) but it's not worth losing your peace of mind or the gray hairs you'll get from working here.