Expect an Exodus after the IPO - Anonymous employee Medallia Employee Review

I've worked at 4 companies full-time. The other 3 (2 before Medallia and 1 after) have been great experiences. Medallia is the only poor experience. UNGRATEFUL LEADERSHIP From early on, I felt stiff-armed by executive leadership, especially when trying to engage the CEO and President in general conversations. I worked on two projects outside of my normal job that had very significant and quantifiable impacts. In the past, I used projects like these to accelerate my career. At Medallia, I was thanked by my coworkers, but NO ACKNOWLEDGEMENT from senior leadership. Not even a "great job" via a private email. I even received the lowest annual raise ever in my career (which my manager fixed after I appealed). It happened to many other people as well. For example, they created a "Customer Success Manager" position and hired several people for it. Six months later, they terminated the role and invited the current staff to "apply for other positions". There are many more examples, such as when they tried to drain everyone's accrued PTO, suddenly stopped allowing ALL team-lunches (the CFO didn't understand/care that we often bribed people with free lunch in exchange for working on special projects)...etc. BUGGY PRODUCTS Working with the Medallia system is like working on the Millennium Falcon in Star Wars. It can do some amazing things, but it is terribly buggy. It creates a LOT of friction with clients and depression/frustration among the many people in Services and Implementations. The company has been working to improve this, but it'll take a few years to improve stability (which means less effort on truly innovative projects). Everyone working there now pays for the sins of the past by having to go overboard with quality control. The work is very cumbersome and unfulfilling which is hurting the culture.