Medallia reviews

3.1

37% would recommend to a friend

(999 total reviews)
avatar

Mark Bishof

29% approve of CEO

23% positive business outlook

Medallia has an employee rating of 3.1 out of 5 stars, based on 999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

999 reviews
2.0
Sep 10, 2025

Avoid

Recommend
CEO approval
Business Outlook

Pros

Fully remote, majority of everyone you work with is great.

Cons

Company is not doing well financially, not hitting their numbers, managers will micromanage you.

2.0
Sep 3, 2025

one step forward two back

Recommend
CEO approval
Business Outlook

Pros

Really smart and driven co-workers. Remote work.

Cons

New ELT seems to be laser focused on telling anyone who will listen how poorly run the company was before them and tenured employees lack understanding on how to actually execute in their jobs., Which is as good for morale as you'd expect. Product is stale and poorly integrated. Sales cycles are long. Commissions get cut along with benefits. Lots of clients were oversold or not seeing the promised ROI which is leading to churn. Lots of micromanagement with constant forecast calls and useless meetings. First line managers have little creativity or imagination. Just tow the company line. Lots of product dev lip service. It's like saying AI enough somehow changes things. Stress levels are through the roof. Dissatisfaction is high. Sadly...Medallia represents corporate America today. Disconnected and elitist C-level who care nothing for their employees. Just numbers to be manipulated or erased. Being PE owned only exacerbates this paradigm.

1.0
Aug 20, 2025

Run Away

Recommend
CEO approval
Business Outlook

Pros

The people actually DOING the work

Cons

Where to start?? New C-Suite of 6+ who think they know everything - they came from our competitor and there’s a reason why we were always number one. The PS VP only wants to set structure in place that he has seen or done before - not an out of the box thinker and almost never visible or available to his larger teams. They continue to cut benefits, even taking away benefits from long tenure employees. Continue to have extremely low merits, if any, they decided this year that they were going to do performance reviews based on the expectations for the upcoming year in order to have the correct number of people at Not met or needing development status to allow them to save money. They have been talking about product enhancements and new features since I started almost 4 years ago with nothing to show for it. There is a lot of over promising and under delivering and our customers feel it. If they don’t start caring more about their customers and their employees and focus less on the corner offices there won’t be anyone left to actually do the work!!! That is unless they lay off all of the hard workers first, we have had four layoffs in four years. There is zero room to grow and they do not prioritize tenure and job performance when it comes to promotions. Bonus plan is now based on renewals and annual EBITDA - which individuals have little control over as some of those factors are controlled by executive leadership’s direction. Layoffs of people who were important to teams and GREAT people managers when others who everyone can see is not effective in their role stayed

Viewing 40 - 42 of 999 Reviews

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