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      MSC Cruises

      Engaged Employer

      MSC Cruises reviews

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      3.5

      59% would recommend to a friend

      (308 total reviews)
      avatar

      Gianni Onorato

      68% approve of CEO

      61% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.2

      Senior management

      3.2

      Compensation and benefits

      MSC Cruises has an employee rating of 3.5 out of 5 stars, based on 308 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      308 reviews
      1.0
      Oct 27, 2023

      Analyst

      Performance analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discount on cruises for you, family and friends

      Cons

      Too much office drama, bullying and favouritism

      avatar
      MSC Cruises Response
      2y
      Good morning, Thank you for sharing your thoughts on Glassdoor. We appreciate your positive mention of our cruise discounts, and we're committed to offering great perks to our team. We are deeply concerned about the issues you raised regarding office drama, bullying, and favouritism. We take these matters seriously as our aim is to always create a respectful and inclusive workplace. Your feedback is crucial in helping us improve, so please feel free to share any additional thoughts or suggestions. We value your input as we work to create a better environment for all. Thank you once again for your feedback, and we wish you the best in your future endeavours. Sincerely, Danielle
      1.0
      Oct 10, 2023

      Lack integrity from management

      Contact center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very little to no pros

      Cons

      During my time at MSC I saw that there was a lot a favouritism within management. Leaving some employees to fall short with disabling them to grow. Many employees probation were extended after 6 month probation period which is crazy. Much of the time you feel like you are learning on your own as lack of training is at hand. When mistakes are made there’s a lot of blame and no ownership. The loudest people in the room get the attention and put in positions they are not fit for. Whilst having a big work load and long phone calls.

      avatar
      MSC Cruises Response
      2y
      Good afternoon, Thank you for taking the time to share your thoughts about your experience at MSC. Your feedback is important to us. Your concerns are duly noted. We are committed to addressing these issues and making improvements to provide a better work experience for all employees. Your input is valuable, and we appreciate your contributions during your time with us. Best regards, Danielle McGrath
      2.0
      Nov 16, 2022

      Terrible Leadership, total lack of respect

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Trips and good discounts on cruise trips and other events.

      Cons

      Leadership is clearly not up to the task. Working environment has lots of racism and sexism. Even though I am a man, it was quite uncomfortable at times to see how some "managers" talk to women.

      Viewing 10 - 12 of 308 Reviews
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      ReviewsMSC Cruises reviews

      Glassdoor has 865 MSC Cruises reviews submitted anonymously by MSC Cruises employees. Read employee reviews and ratings on Glassdoor to decide if MSC Cruises is right for you.