Does MSC Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, MSC Cruises employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at MSC Cruises. This rating has been stable over the past 12 months.

How satisfied are employees working at MSC Cruises?

59% of MSC Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MSC Cruises 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at MSC Cruises?

Assistant Waiter (18) , Guest Service Agent (16) , Customer Service Representative (12) , Manager (12) , Photographer (12) , Bar Waiter (9) , Hotel Cleaner (9) , Bartender (8) , Buffet Attendant (8) , Sales Associate (8) , Contact Center Agent (7) , Cruise Consultant (7) , GSA - Guest Service Agent (7) , Server/Waiter (7) , Amusement Specialist (6)

What are the pros of working at MSC Cruises according to real employee reviews?

"good salary and a really good way to enter in the cruise industry." ((in 30 reviews)); "Great people to work with and travelling the world for free" ((in 14 reviews)); "Supportive and friendly colleagues" ((in 13 reviews)); "Great benefits" ((in 9 reviews)); "Great work environment and helpful colleagues" ((in 7 reviews))

What are the cons of working at MSC Cruises according to real employee reviews?

"Long hours and always on call" ((in 16 reviews)); "Several managers appear to lack even basic people" ((in 14 reviews)); "Average pay and benefits are so" ((in 12 reviews)); "if you are not Italian, you don't have rights, Long hours of work and the worst environment." ((in 8 reviews)); "No training and lack of training for management" ((in 7 reviews))

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MSC Cruises

MSC Cruises reviews

3.5

59% would recommend to a friend

(308 total reviews)

Gianni Onorato

68% approve of CEO

61% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.3

Career opportunities

3.2

Work/Life balance

3.2

Senior management

3.2

Compensation and benefits

MSC Cruises has an employee rating of 3.5 out of 5 stars, based on 308 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

308 reviews

4.0

May 28, 2026

Well-organized but cramped working conditions

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is a very Organized company

Cons

Depending on the boat, Can have small qarters

5.0

Apr 25, 2026

Job opportunities

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good working environment, People contact. Constant learning.

Cons

Not enough hours offered because it was Work Experience whilst at College.

3.0

Apr 22, 2026

Good brand with great coworkers, but unstable pay

Cruise concierge

Recommend

CEO approval

Business Outlook

Pros

Great coworkes and a good brand to work for

Cons

The pay is unstable and high pressure work. Still feels like a startup.

Viewing 1 - 3 of 308 Reviews

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Jobs at MSC Cruises

Payroll Administrator

Loan Officer Assistant

Underwriter III Government

Branch Administrative Assistant