Does MSC Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, MSC Cruises employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at MSC Cruises. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at MSC Cruises?

60% of MSC Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MSC Cruises 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at MSC Cruises?

Assistant Waiter (18) , Guest Service Agent (16) , Customer Service Representative (12) , Manager (12) , Photographer (12) , Bar Waiter (9) , Hotel Cleaner (9) , Bartender (8) , Buffet Attendant (8) , Sales Associate (8) , Contact Center Agent (7) , Cruise Consultant (7) , GSA - Guest Service Agent (7) , Server/Waiter (7) , Amusement Specialist (6)

What are the pros of working at MSC Cruises according to real employee reviews?

"Good salary some crew are good" ((in 35 reviews)); "Ressourceful with a great colleague environment" ((in 15 reviews)); "Great people to work with and travelling the world for free" ((in 15 reviews)); "They promote internally as much as possible so the advancement opportunities are good." ((in 8 reviews)); "Easy get , they are always need new people)))) Good team, really good people all around" ((in 8 reviews))

What are the cons of working at MSC Cruises according to real employee reviews?

"Long hours and always on call" ((in 18 reviews)); "Some managers dont pull they weight." ((in 11 reviews)); "Average pay and benefits are so" ((in 10 reviews)); "if you are not Italian, you don't have rights, Long hours of work and the worst environment." ((in 8 reviews)); "Benefits could be better, no remote working." ((in 8 reviews))

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MSC Cruises

MSC Cruises reviews

3.6

60% would recommend to a friend

(307 total reviews)

Gianni Onorato

71% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.3

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

MSC Cruises has an employee rating of 3.6 out of 5 stars, based on 307 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

307 reviews

1.0

Jan 12, 2016

Floundering leadership

Sales

Recommend

CEO approval

Business Outlook

Pros

None. This company is ruthless there is no team spirit and the morale is rock bottom.

Cons

Leadership is novice and making things up as they go along. They bring in friends into leadership roles and they do not value input from staff. Set unrealistic sale goals and do not want to her true evaluations about marketability. Egotists running the sale division. Think they are something they're not. Management has no experience and they are rejects from other cruise lines.

2.0

Mar 17, 2026

Msc cruises call center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Night shift, USA hours. Pays more than most call center jobs. Ok benefits.

Cons

Typical call center culture. Petty management styles. Working all holidays Sa and USA. Weekend work occasionally

1.0

Dec 11, 2025

old fashion culture, not engaging

Senior director, operations

Recommend

CEO approval

Business Outlook

Pros

The Galley is very good.

Cons

Tough and rough environment. Seniority recognized more than competences, not meritocratic.

Viewing 58 - 60 of 307 Reviews

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Jobs at MSC Cruises

Inbound Sales Representative

Outside Sales Representative

Luxury Sales Representative

Loan Officer Assistant