Is Lumen a good company to work for as a Software Engineer?

Software Engineer professionals working at Lumen have rated their employer with 3.5 out of 5 stars in 325 Glassdoor reviews. This is a higher than average score with the overall rating of Lumen employees being 3.4 out of 5 stars. Search open Software Engineer Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Software Engineer interview questions at Lumen .

Does Lumen pay Software Engineer employees well?

Software Engineer professionals rate their compensation and benefits at Lumen with 3.3 out of 5 stars based on 325 anonymously submitted employee reviews. This is 3% worse than the company average rating for salary and benefits. Find out more about Software Engineer salaries at Lumen.

How happy are Software Engineer professionals working at Lumen?

84% of Software Engineer employees at Lumen would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Software Engineer professionals have also rated Lumen with a 4.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.0 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 680 reviews)); "Schedule is flexible and good for work/life balance" ((in 628 reviews)); "The pay is good and the product line is broad" ((in 462 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 441 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 392 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "low salary and non timely promotions" ((in 134 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

Lumen Software Engineer reviews

3.5

84% would recommend to a friend

(325 total reviews)

Kate Johnson

82% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (325 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Software Engineer Software employees have rated Lumen with 3.5 out of 5 stars, based on 325 company reviews on Glassdoor. This indicates that most Software Engineer Software professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Software Engineer Software professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

325 reviews

5.0

Nov 23, 2025

Nice people, decent company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

Lumen Response

7mo

Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.

3.0

Nov 15, 2025

Work Life Balance

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Monthly only four days employees need to visit office which helps employees contributing efficiently and mindfully to work.

Cons

no cons as per my working experience.

Lumen Response

7mo

Thank you for taking the time to write a review. We appreciate your feedback. We are glad to hear you have enjoyed our work life balance. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're happy to have you on the team!

3.0

Nov 12, 2025

Remote work with good WLB, disconnected from management

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work-life-balance Work from home

Cons

Pay is not very competitive Disconnected from management

Lumen Response

7mo

Thank you for taking the time to write a review. We appreciate your feedback. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad to hear that you value our work environment. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. Thank you for being part of the Lumen team!

Viewing 7 - 9 of 325 Reviews

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Nice people, decent company

Work Life Balance

Remote work with good WLB, disconnected from management

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