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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,779 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      3.0
      Jul 30, 2025

      Good worklife balance

      Commercial operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worklife balance is there.. Culture is good no doubt.. But sometimes having a family kind of culture has its cons. You end up doing more things than ever. Annual leave is more than enough.. insurance is good

      Cons

      Bonus goes according to a certain % of your annual salary, lower the pay grade, lower the %.. honestly STI 5% can just be removed, its too low.. not even 1 month pay no matter you are high achiever or not management decides things very slow. almost every other meeting gets delayed, not efficient at all. too many events happen in company, more often than not nobody organise then you take on.. absolutely good for retirement.. if two peers stayed same tenure.. management team has trouble deciding which to promote.

      avatar
      Lumen Response
      10mo
      Thank you for taking the time to write a review. We want to hear from people like you to learn how we can improve. We're happy to hear that your overall experience at Lumen has been positive. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. We also appreciate your transparency. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you again for your review and the amazing 10 years you worked with us!
      4.0
      Jul 30, 2025

      Company Review

      Software development consultant-1
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Work Life Balance and WFH

      Cons

      Less Technical Growth and Opportunity

      avatar
      Lumen Response
      10mo
      Thank you for writing a review! We're happy to hear your overall experience at Lumen has been positive. We appreciate your honesty and transparency. We believe in helping everyone to reach their full potential. We hope you feel comfortable sharing your concerns with your manager and discussing Lumen's career development opportunities. Thank you again for your review and the hard work you do with us!
      3.0
      Jul 29, 2025

      Steady, stable, chaotic

      Customer solutions engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are plenty of opportunities at the company The benefits are great Schedule is flexible and good for work/life balance

      Cons

      Workload is cyclical and highly variable Working through a transition now, which is challenging Pay is OK, but not consistent with economic conditions

      avatar
      Lumen Response
      10mo
      Thank you for taking the time to write a review. Because of feedback like yours, we get better every day. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities are needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is also taking a proactive approach to pay equity, regularly conducting market reviews to ensure that Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you again for your review, and for all the work you do with us!
      Viewing 208 - 210 of 7,779 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,428 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.