Steady, stable, chaotic - Customer Solutions Engineer II Lumen Employee Review

3.0
Jul 29, 2025
Recommend
CEO approval
Business Outlook

Pros

There are plenty of opportunities at the company The benefits are great Schedule is flexible and good for work/life balance

Cons

Workload is cyclical and highly variable Working through a transition now, which is challenging Pay is OK, but not consistent with economic conditions

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Lumen Response
10mo
Thank you for taking the time to write a review. Because of feedback like yours, we get better every day. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities are needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is also taking a proactive approach to pay equity, regularly conducting market reviews to ensure that Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you again for your review, and for all the work you do with us!

Explore other reviews about Lumen

5.0
Nov 23, 2025
Recommend
CEO approval
Business Outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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