Lumen reviews

3.4

57% would recommend to a friend

(7,779 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Aug 8, 2025

Management is good

Recommend
CEO approval
Business Outlook

Pros

They provide full work from home

Cons

You have to work from 2pm to 11pm

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Lumen Response
10mo
Thank you for taking the time to write a review. We're happy to hear that you enjoyed our agile working model for select roles. Thank you again for your review and all the hard work you do with us at Lumen!
3.0
Aug 4, 2025

Good one

Recommend
CEO approval
Business Outlook

Pros

Good culture Nice environment and learnings

Cons

Night shift and benefits Promotion

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Lumen Response
10mo
Thank you for writing a review. We want to hear from people like you to learn how we can do better. We're happy to hear that your overall experience at Lumen has been positive! We're committed to cultivating an environment where all our employees feel seen, valued, and supported. Thank you again for your review and for all the hard work you do with us!
5.0
Aug 1, 2025
Recommend
CEO approval
Business Outlook

Pros

I spent over 15 years at Lumen, navigating its evolution through multiple mergers (tw telecom, Level 3, and CenturyLink). The culture shifted significantly under new leadership, but the last 9 years were rewarding — largely thanks to the incredible teams I landed on. Benefits were generous, and I always felt supported using unlimited FTO without issue.

Cons

That said, merit-based raises disappeared around 2017, so advancement required changing roles every few years. Upon separation, I received a thoughtful package including subsidized healthcare, severance, and outplacement support. Ultimately, your experience here depends heavily on who you work for.

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Lumen Response
10mo
Thank you for taking the time to leave a thoughtful review about your experience at Lumen. Because of feedback like yours, we get better every day. We're delighted to hear that your time at Lumen was a positive experience! We're committed to cultivating an environment where everyone can thrive. We appreciate your transparency regarding career development opportunities and mentorship. Your feedback is needed to help us improve our future processes. Thank you for the 15 years you've spent with us! We wish you the best of luck with the next step in your career.
Viewing 205 - 207 of 7,779 Reviews

Glassdoor has 8,428 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.