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      Lumen

      Engaged Employer

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      3.4

      58% would recommend to a friend

      (7,767 total reviews)
      avatar

      Kate Johnson

      72% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Dec 4, 2019

      CTL is going downhill fast

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still some good people left there and you can be a rock star if you understand the telecom business but, don’t look for advancement opportunities because those are few and far between and are only available to former Level 3 employees. Work life balance is good but not good enough to offset the fear and risk of being randomly laid off.

      Cons

      CenturyLink was a good company until it merged with Level 3. Level 3 leadership is in control and is in way over their heads. Many of the Level 3 leaders are inexperienced and don’t truly understand the business (especially regulated local markets) or how to lead. Level 3 has jettisoned all of the former CenturyLink tools and processes and put their own inferior tools and processes in place setting the company backwards 15 years and catapulting the company towards bankruptcy. Revenues are declining so the company cuts costs by laying off former Qwest/CenturyLink employees in order to meet earnings goals. Layoffs are continuous and secretive. Entire groups are suddenly gone. I chose to leave before I got laid off. CenturyLink has no realistic plan to grow revenues. They are in a declining revenue industry. The only way they can survive financially and stave off bankruptcy is to continue to lay off employees to manage earnings and hope that someone buys them before they have to file bankruptcy again. (Level 3 has filed bankruptcy twice previously.) Leadership lies to employees regularly. For example, they are closing the office in New Century, KS in March 2020. In August 2019, they said they would not be laying off employees and that everyone could work from home if their VP approved. Apparently, a number of VPs don’t like work from home so 300 of the 800 employees in that office are getting laid off. Based on the recent employee survey, 2/3rds of employees would not recommend that their friends work for CenturyLink.

      avatar
      Lumen Response
      6y
      CenturyLink has a history of growth through acquisitions. As the needs of the business change; we must evaluate our workforce and transform accordingly, to ensure we are able to meet customer demands and remain an industry leader. Unfortunately, at times that means lay-offs and/or reorganizations are needed to drive our transformation. Those decisions are difficult and are not something we take lightly. We are sorry to hear you did not enjoy working here. We have taken extensive and innovative measures to create a combined company culture, reflective of who we are, and who we want to be.
      5.0
      Feb 26, 2019

      Enterprise Sales!

      Enterprise relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Enviorment and Atmosphere. Always striving to make sure the employees are happy and enjoy every minute at the office. Always fun, exciting and enjoyable. Work your way up to having as much freedom as you want.

      Cons

      None. They are doing everything right.

      3.0
      Jun 10, 2017

      Good ole boy Louisiana Corp that doesn't have a clue. Salaried Professionals beware.

      Lead systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Purchased a good company (Qwest) and proceeded to undo everything they had built by not understanding the business. They pretty much leave the federal market alone in the DC Area since they don't understand what we do. Pay was competitive for Salaried Technical Professionals brought over from Qwest (See Benefits warning below). Raises were better than Qwest and bonuses were good at about 5% per year.

      Cons

      If you are a socialist/communist you will like their benefits plan. They claim it is competitive and that is B.S. Under Qwest in 2012 I paid $2.2k/yr for family HDHP Medical,Dental and Vision, once CTL took over in 2013 they increased the cost to $6.4k/yr (204% increase), and changed the vision plan to a worthless one. The costs should have gone down or stayed the same since they had a larger pool of employees than Qwest. Amazingly profits went up when they reduced their share of employee benefits costs. When they did this they declared that they would apply pay banding to employee benefits costs so that those who are salaried professionals and managers who make more money, pay a larger share of benefits cost to help defray the cost of benefits for lower paid employees. How generous of them to steal my wages to pay for someone else, so much for the company values of Honesty, Integrity, blah, blah, blah. Just a note of warning to new hires to ask for the actual benefit costs when negotiating your pay, and discount any offers by the excessively high cost of benefits. Not sure that they know how to change to be competitive in the new IT technological climate, this ain't good ole telecom anymore.

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