Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 685 reviews)); "Schedule is flexible and good for work/life balance" ((in 614 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Flexible wk schedule and work from home is good" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 378 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 162 reviews)); "Lots of layoffs and re" ((in 155 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Oct 8, 2019

How about 1 word? HORRIBLE!

Broadband technician

Recommend

CEO approval

Business Outlook

Pros

Good pay and if you know how to use your personal and vacation time, scheduling is very flexible.

Cons

Upper Management, First level Management Actually, the company as a whole is pretty crappy and want nothing more than to see you fail. It’s why they stack the deck against us and find every single excuse or reason to make life harder on us. Team? What team?! There is no team, just a bunch of crybabies. They preach about caring for the customer but all they really care about is their bottom line and shareholders. We are union, but the union really has no power. I would stay far away from this company, believe me, sometimes peace of mind is more valuable than a great paycheck.

3.0

Oct 3, 2019

Good luck CenturyLink!

Senior engineer

Recommend

CEO approval

Business Outlook

Pros

The people are great, the benefits are good and the office environment is comfortable.

Cons

Often people are siloed and not encouraged to grow or expand. Find opportunities to learn a new part of the business, technology or applications if you work there. The benefits are good but keep declining (pension, company match, vacation is now FlexTimeOff,...)

2.0

Sep 5, 2019

It Pays the Bills...

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Coworkers are fantastic. There's a lot of opportunity to learn about new and emerging technology.

Cons

Where do I start... As much as leadership talks about how CenturyLink is a customer focused organization they actually care very little about the customer at the end of the day. Micromanagement Almost no systems integration throughout the mergers No pay increases in years Eroding share prices Ever increasing quotas (this is pretty much par for the course in any sales org) Annual reductions in work force (it's just a matter of time before you're fired) Constant reduction in sales support staff (more and more admin work falls on shoulders of sales) The list goes on, but I'll stop here.

Viewing 190 - 192 of 7,782 Reviews

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Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

How about 1 word? HORRIBLE!

Good luck CenturyLink!

It Pays the Bills...

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