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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,782 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Aug 16, 2019

      Least EQUAL OPPORTUNITY Company in Valley

      Implementation technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will work a lot and experience a large ISP footprint. Very manual processes. Still uses templates and allows you to learn CLI. Great opportunities if you are not minority.

      Cons

      No cohesiveness. Hr and Compensation ran company. No growth and development. Promotions never occur for peer hispanicsb blacks and asians. [include all women] Ive seen really talented ppl not get promoted. Even hispanic individuals in higher positions are paid less than non minority peers. DON'T ASK FOR PAY TRANSPARENCY OR SALARY RANGES. Unwritten policies regarding internal promotions

      1.0
      Aug 12, 2019

      Not family friendly

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays pretty well if you're good on the phone. Your coworkers will outsell you because you because they blatantly lie to customers and nothing is done to stop them. The Boise offices have a nice view.

      Cons

      This is an extremely high stress call center. There is a policy of no absences for your first year. Not one. For any reason. So if you are a single mom, that pretty much counts you out. It's a sexist policy when you think about it. No matter how much you sell, they will constantly let you know that you are on the verge of being being fired. The strategy here is to rule by fear. And because you want to keep your job you will think "I should just lie to customers like my coworkers do, then I'll sell enough sales to satisfy them." Don't do it. CenturyLink is in a constant state of litigation. This job is not worth getting tangled up in one of their lawsuits. Don't do it. Keep looking.

      Viewing 193 - 195 of 7,782 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.