Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 685 reviews)); "Schedule is flexible and good for work/life balance" ((in 614 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Flexible wk schedule and work from home is good" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 378 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 162 reviews)); "Lots of layoffs and re" ((in 155 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Skip to content Skip to footer

Notifications

Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Nov 14, 2019

This company has really gone down hill

Senior operations manager

Recommend

CEO approval

Business Outlook

Pros

Pay is competitive for now but they took away regular raises, and bonus percents are all over the map.

Cons

This company used to be a great place to work, while it was Qwest, and then it got better with the merger with Centurylink. But since the Level 3 merger the company has gone in a very negative direction. The culture is cutthroat, leaders are condescending and autocratic, executives are evil gods that drive a tremendous amount of inefficiency and much wasted time throughout the company. They do this in the name of "data driven" but really all the analytics are political story telling to protect the VP and Director level. The culture that came from Level 3 and has swallowed up CTL is disturbingly negative.

2.0

Nov 12, 2019

Quality Telecom Services is not the end goal

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. Some very talented co-workers. Generous FTO

Cons

Disorganized and self-serving upper management. If you didn't intern at a silicon valley company or own an Apple Watch you won't get promoted (or hired). If you're over 40 you have a target on your back. Constant re-orgs under people who don't understand the business. Lack of direction and very very weak senior management.

3.0

Nov 11, 2019

Business is closing

Implementation specialist

Recommend

CEO approval

Business Outlook

Pros

Good hours and good benefits

Cons

Upper management doesn't care about the employees and doesn't respect loyalty

Viewing 187 - 189 of 7,781 Reviews

Top companies for "Compensation and Benefits" near you

Amdocs

3.5★Compensation & Benefits

Cisco

4.0★Compensation & Benefits

Salesforce

4.3★Compensation & Benefits

SAP

3.9★Compensation & Benefits

Jobs at Lumen

Telecommunications Technician

Telecommunications Technician

Field Technician II - Klamath, OR

Captain - Helicopter - Grand Junction, CO

Field Technician I - Shreveport, LA

Lumen reviews FAQs

Reviews Lumen reviews

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

This company has really gone down hill

Quality Telecom Services is not the end goal

Business is closing

Top companies for "Compensation and Benefits" near you

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Lumen

Lumen reviews FAQs