Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 685 reviews)); "Schedule is flexible and good for work/life balance" ((in 614 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Flexible wk schedule and work from home is good" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 378 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 162 reviews)); "Lots of layoffs and re" ((in 155 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,781 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

2.0

Oct 1, 2020

Money is good but job isn't worth the stress/ energy

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits, company card, and paid training

Cons

high management turnover, lack of support, complicated systems to learn, complicated sales process, terrible training, high expectations.

Lumen Response

5y

Thank you for leaving a review. We take great pride in our One Company One Culture vision, and our leaders have done a great job instilling these values and practices throughout the organization. In addition to focusing on our employees and culture, we are constantly looking for innovative ways to simplify and streamline processes for our employees and customers.

1.0

Aug 4, 2020

Extremely Negative, No Work Life Balance

Lead operations analyst

Recommend

CEO approval

Business Outlook

Pros

Higher pay, a lot of opportunities within the company

Cons

Negative culture, no work life balance, non-supportive leadership, successes are not acknowledged, only concerned about dollars and showing how you are making the company money and how fast you can do it

Lumen Response

5y

Thank you for taking the time to leave a review. We have been diligently working to ensure we have a positive, inclusive and employee centric culture through our One Company One Culture philosophy. As a current employee if you would like to discuss specific concerns you can contact us at CTLHRActionTeam@centurylink.com.

1.0

Apr 29, 2020

Management has no plan on anything

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

good benefits and salary depends on team how your work life balance is

Cons

Every few months there is a layoff scare, no job security, no exposure to future plans, always budget issues on anything you want to do

Lumen Response

6y

CenturyLink has a history of growth through acquisitions. As the needs of the business change to meet market demands; we must evaluate our workforce and transform accordingly, to ensure we are able to meet the markets needs and remain an industry leader. Unfortunately, at times that means lay-offs and/or reorganizations, are needed to drive our transformation. Those decisions are difficult and are not something we take lightly.

Viewing 181 - 183 of 7,781 Reviews

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Money is good but job isn't worth the stress/ energy

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Management has no plan on anything

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