Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Aug 8, 2021

Shambolic

Recommend
CEO approval
Business Outlook

Pros

This used to be a great company to work for, nimble and efficient, until it became A Big Corp. There are still some good people left

Cons

Comp Plan is a joke, you are set up for a mighty fail from the start Customer provisioning is abysmal as skilled and knowledgeable staff are rapidly replaced, or not at all, with cheap but inexperienced staff in Poland Finance delight in coming up with innovative obstacles that wreck good opportunities There is a lack of investment in the network in the EMEA region, despite repeated promises The systems and processes are just not up to scratch; Sales spend a lot of time just trying to resolve internal issues Product portfolio is quite tired and the company is usually caught out behind the curve Recent re-branding was a classic exercise in polishing the turd

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Lumen Response
4y
Thank you for taking the time to leave us a review. We are working diligently on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience. We are disappointed to see you did not enjoy your experience working with Lumen.
1.0
Mar 13, 2021

Don't Expect Salary Increases

Recommend
CEO approval
Business Outlook

Pros

There are some great opportunities to learn new technologies. In general all lower level employees are awesome to work with (ie, non-people managing employees)

Cons

Don't expect raises, bonuses, recognition for your work, vacation time or much of anything else after you walk in the door. Terrible when your CEO tells everyone that they should expect to never get a merit increase, cost of living increase or performance based increase in their salary because that is not the world we live in. Depending on which organization you are under you can expect that your will either be a disposable commodity and worked to death, or just that you will never move up in pay beyond where you are. There is extremely limited positions that offer the ability of a promotion with a pay increase, and even then it will be highly unlikely that you will receive one. We used to actually accrue vacation time and got to use it, but literally announced in an all hand call, they complained about actually having to pay people their earned vacation time when they got laid off or left the company, that now it will be manager's discretion for vacation time and they will save nearly 8M a year in not having to pay out earn vacation time. Once Level 3 took over, they made a decision to eliminate all former Centurylink management and only kept Level 3 people, which has been extremely detrimental to the operations of the company from lack of knowledge remaining. If you are paid well, you can expect to be on the chopping block each round of layoffs that come through, as they would rather have cheap employees without experience, then retaining people with decades of knowledge. Of note, per organization there can be only 1 person per organization that will ever get an Exceed Expectations and a raise, everyone else will get a Meets Expectations or Does Not Meet Expectations. They literally have turned it into a battle of the employees to vie for a raise and even then you can not expect anymore than 1-2% increase at best. I would not recommend this company to anyone. If you do seek a position here, come in with the understanding that whatever salary you get hired on at, is likely as much as you will ever see here.

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Lumen Response
5y
Thank you for leaving us a review. We are sorry to see you are not enjoying your time working here. As a current employee we encourage you to reach out to us directly at CTLHRActionTeam@Lumen.com if you would like to discuss specific concerns.
1.0
Mar 12, 2021

F this place!

Recommend
CEO approval
Business Outlook

Pros

None anymore. You're just a secretary

Cons

About everything now. I spend over half my day shuffling calls and being a secretary. I was hired to be a network tech at CenturyLink, but with Level3 2.0...err I mean Lumen I am just a customer care rep. Can't wait to take the next job offer and be done with this terrible place.

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Lumen Response
5y
Thank you for leaving us a review. We are sorry to see you are not enjoying your time working here. As a current employee we encourage you to reach out to us directly at CTLHRActionTeam@Lumen.com if you would like to discuss specific concerns.
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