Shambolic - Account Director Lumen Employee Review

1.0
Aug 8, 2021
Recommend
CEO approval
Business Outlook

Pros

This used to be a great company to work for, nimble and efficient, until it became A Big Corp. There are still some good people left

Cons

Comp Plan is a joke, you are set up for a mighty fail from the start Customer provisioning is abysmal as skilled and knowledgeable staff are rapidly replaced, or not at all, with cheap but inexperienced staff in Poland Finance delight in coming up with innovative obstacles that wreck good opportunities There is a lack of investment in the network in the EMEA region, despite repeated promises The systems and processes are just not up to scratch; Sales spend a lot of time just trying to resolve internal issues Product portfolio is quite tired and the company is usually caught out behind the curve Recent re-branding was a classic exercise in polishing the turd

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Lumen Response
4y
Thank you for taking the time to leave us a review. We are working diligently on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience. We are disappointed to see you did not enjoy your experience working with Lumen.

Explore other reviews about Lumen

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

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Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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