Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,781 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Sep 27, 2021

      Executives starving the company to maintain earnings

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, generally a good culture. The company posts fake reviews to make itself look better.

      Cons

      The company is slowly starving itself to maintain earnings. The licenses required to keep equipment working are no longer renewed. Replacing equipment is a multi-year effort. Positions are rarely filled when someone leaves. Every week you learn that someone you depend on has left. When a vice-president was asked in a monthly virtual gettogether why there have been no cost of living increases for the last SIX YEARS, his reply was, "if they did there could be another layoff." Departments can no longer support each other because everyone is overwhelmed. Open tickets for assistance just pile up. It is impossible to keep up, much less achieve your goals. The company has a policy denying there is any disciplinary process - employees fear they could be fired at any time without notice. An endless stream of employee satisfaction surveys with no visible change.

      4.0
      Aug 23, 2021

      Many constant changes working here

      Team administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent salary - Immediate team is excellent to work with - Remote work - Good work life balance

      Cons

      - Upper management is very focused on money -- to a degree where it seems that reinvestment is only for "the business" and does not seem to reinvest in employees. - They have eliminated annual raises. Raises are only given if your manager feels that you have gone "above and beyond and solved a business problem"...which due to the reasons listed below are next to impossible to do. - Very fast paced and stressful - Understaffed because upper management doesn't want to hire more people to support the workload...and the need is THERE.

      avatar
      Lumen Response
      4y
      Thank you for taking the time to leave us a review. We have built an equitable, pay-for-performance compensation plan, where our employees are rewarded for their results. Our Compensation team regularly conducts market reviews to ensure Lumen pay is market competitive, and even offers accelerated commission programs for our sales roles. We are glad to see you enjoy the people you work with and recommend Lumen as a place to work.
      2.0
      Aug 19, 2021

      Toxic workplace, especially for women in technology

      Technology architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, FTO, pockets of great people (although retention is decreasing), small pockets of inclusiveness (at lower levels, or in small parts of the company)

      Cons

      Toxic workplace. coming down from the EVP/SVP level in many areas from Sales through Engineering to Operations. Most tenured technical women either leave (or are let go) or accept second-class citizenship (many times with deflated pay or titles).

      avatar
      Lumen Response
      4y
      Thank you for taking the time to leave us a review. One of our strengths is the diversity of our people, and we are committed to fostering a diverse and inclusive culture. The mix of viewpoints, talents, experiences, backgrounds and beliefs found at Lumen are respected and valued. Our Human Resources policies aim for the highest standards of fairness and equal opportunity, covering recruitment, hiring, promotions, job assignments and all other aspects of employment. We are committed to providing equal opportunities for all employees. We are disappointed to see you did not enjoy your time working here.
      Viewing 175 - 177 of 7,781 Reviews
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      ReviewsLumen reviews

      Glassdoor has 8,431 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.