Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Apr 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay, honestly that's about it.

Cons

There are so many things wrong with this company. Training is basically non-existent. Management has adopted a "rule through fear and discipline" style. The employee union (CWA) collects dues but has adopted a hands off policy which allows management free reign. Dysfunctional barely describes the work environment at Lumen. It is my highest recommendation that you look elsewhere for employment.

1.0
Feb 28, 2022

Give raises

Recommend
CEO approval
Business Outlook

Pros

Plenty of Flex Time Off.

Cons

Lumen has a no raise police for management employees. This has been in place since the merger in 2016. Union employees enjoy a raise every year regardless of performance. Management will not receive a raise regardless of performance. Unless you are desperate for a job do not work in a non-represented position for this company. You will work for years without seeing an extra dime while your peers in different companies receive 3-5 % raises every ear. Inflation will eat you alive. It is disrespectful to go five years with no raise in this environment.

2.0
Feb 21, 2022

Good for short term development

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of personal and professional development opportunities: tuition reimbursement, online certifications. Work/life balance and personal sense of satisfaction if you get the right leader.

Cons

Lay off culture. No raises. No cost of living increases. You compete with external candidates for promotions but for less pay. Very political with bad behavior rewarded and protected. Performative allyship with disenfranchised groups, but no real substance behind the claims.

Viewing 166 - 168 of 7,781 Reviews

Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.