Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
avatar

Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Jul 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent if you're in any other department besides Network Operations.

Cons

The management went downhill after Level 3 took over. They removed all legacy Centurylink Managers, Directors, and VPs. The ones that didn't leave turned into yes men.

1.0
Apr 21, 2022
Recommend
CEO approval
Business Outlook

Pros

I wish I could say there are some pros; there aren't.

Cons

A culture of business and social foolishness combined with morbid professional complacency, laid entirely at the feet of proud and narcissistic, confused and un-learning leadership. I say un-learning, because you'd expect the School of Hard Knocks to eventually cause growth-through-suffering, but there in lies the problem. It would take a short essay to explain a few case studies to make my point; suffice it to say, foolish leadership is sheltered from suffering the consequences of said foolish leadership because of the enormous Cult-of-Personality that supports and covers for bad judgements. The blood and sweat of people here provide a (seemingly) never-ending safety-net for leadership, so leadership never learns anything. Sycophantry abounds. Those with friends in high-places can advance, but even they do not get paid market-value. These individuals stay because of the political connections and atta-boyism that abounds to these praise cravers. Foolishness that pats itself on the back, lies about accomplishments to superiors, and then said superiors do the exact same thing. Customers leave as fast as they come on board; with good reason. The "attrition" (read: Smart People getting the heck outa Dodge) of non-sycophants around here is staggering. Expect a barrage of new faces and names that come and go, along with an equally large group of stomach turning teachers-pets that look down on everyone that doesn't drink the Kool-Aid and workaholic to the same drum-beat that they workaholic to. So, why am I STILL here after being here for over a decade? This might sound disingenuous and cliché, but I'm sentimental. My core team has been here nearly as long as I have; they are practically family. To leave, is to leave them. I will leave someday though... I hope & dream. They say the grass is always greener, but this place crushes your soul and your dreams and makes you lazy and complacent if you stick around long enough. Eventually you just become numb to the pain and suffering. I promise you this, the grass IS greener in many other places that are NOT Lumen.

Viewing 163 - 165 of 7,781 Reviews

Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.