Lumen reviews

It feels like a failing company anymore. The name change to Lumen seems like a last ditch effort to save the company but the new name is barely recognized by anyone and wasn't communicated to the public and has confused most customers more than anything. Most customers think Lumen either bought CenturyLink or that Lumen is a contractor for CenturyLink. Vehicles and buildings are still not rebranded causing even more confusion. Management will not listen to their employees suggestions for improvement and those suggestions that make their way to upper management are just discarded or edited to hide the the real issues and to protect director level employees, which just leads to the company throwing more money at issues instead of making meaningful changes to policies and practices. Every process within the company is now just extremely long and complicated. In an effort to improve processes, new systems and processes are rolled out before they are ready, they ultimately fail, which cripples productivity. Even when they function as designed the systems and processes are generally not an improvement for anyone except management and adds time and complexity to lower level employees who are already understaffed and overworked. Which ends up with a poor customer experience.

Lack of accountability from Directors.