Lumen reviews

3.4

57% would recommend to a friend

(7,775 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

good wlb decent holidays Decent management

Cons

Incompetent pay slow progress less promotions

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Lumen Response
8mo
Thank you for sharing your experience with us. We're glad to hear that you value the benefits and supportive leadership Lumen offers. We appreciate your feedback and thank you for being part of the team.
1.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

"A fantastic place to work, characterized by strong teamwork and camaraderie. The on-shore team and leadership provide excellent guidance and support, which fosters a genuine team spirit. Everyone is willing to pitch in to help and share the workload.

Cons

The primary challenges stem from the local office culture in Bangalore, which often feels disconnected from the company's stated global values. The environment can be heavily influenced by internal politics, leading to an inconsistent and often unfair employee experience. Management & Recognition: There is a noticeable lack of equitable recognition for employee contributions within certain teams. The management style can feel unsupportive, creating an atmosphere where it seems individuals have to navigate internal politics rather than focus on collaborative work. This can be particularly isolating and demoralizing, as there isn't a strong sense of management having their team's back. Hostile Exit Process: The experience for departing employees is a significant concern. The notice period can become unnecessarily difficult, with a palpable shift in how individuals are treated once they have resigned. This includes being excluded from team activities and meetings, which feels counterproductive and unprofessional.

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Lumen Response
8mo
Thank you for sharing your feedback with us. We are sorry to hear about your experience. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. We appreciate your feedback and wish you all the best as you continue on with your career.
5.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Work/life balance and work environment

Cons

Heavy technical debt which is to be expected

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Lumen Response
8mo
Thank you for sharing your experience with us. We're glad to hear your experience was positive and you valued the flexibility that comes with working at home. We appreciate your feedback and thank you for being part of the team.
Viewing 151 - 153 of 7,775 Reviews

Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.