Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 658 reviews)); "Good Work Life Balance and WFH" ((in 618 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 473 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 449 reviews)); "Good culture and down to earth coworkers" ((in 179 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "low salary and non timely promotions" ((in 136 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,775 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Oct 6, 2025

Best to work from home

Data engineer

Recommend

CEO approval

Business Outlook

Pros

Work from home, Best leave policies

Cons

Worst Management, No Leader, do not have leadership qualities. Treated as a slaves for the freshers and interns by the Team leads and Managers. Discourage that refresh donot know anything about corporate culture. Leads are thinking refresh joiners will lesion anything.

Lumen Response

8mo

Thank you for sharing your experience with us. We’re glad to hear you value our flexible work environment. We recognize your concerns regarding management and team dynamics. At Lumen, we ensure that everyone has access to the resources, opportunities, and support they need to succeed. We have each other's back by showing respect and considering the different ways our peers may experience the world. We appreciate your feedback, as it helps us improve, and thank you for being part of the team.

3.0

Oct 3, 2025

Secure but not fun

Lead marketing manager

Recommend

CEO approval

Business Outlook

Pros

Work from home and very flexible

Cons

A lot of leadership transitions and lack of insight into what is going on

Lumen Response

8mo

Thank you for sharing your experience with us. We’re glad to hear you value the flexibility that comes with working from home. We understand that leadership transitions can sometimes create uncertainty. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. We appreciate your feedback and thank you for being part of the team.

2.0

Oct 2, 2025

Look elsewhere

Post sales engineer

Recommend

CEO approval

Business Outlook

Pros

The fellow worksers were good

Cons

Doesn't pay enough, gluttony of middle management

Lumen Response

8mo

Thank you for taking the time to write a review. We're sorry to hear about your experience. Lumen is committed to equitable pay for employees, across gender and race, doing substantially similar work based on skill, effort, responsibility, and working conditions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive. We appreciate your feedback and wish you all the best as you continue on with your career.

Viewing 154 - 156 of 7,775 Reviews

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Best to work from home

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