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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,775 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Oct 16, 2025

      Pay stinks

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      In some departments, but not all, decent respect.

      Cons

      Lousy pay that doesn’t rise with inflation

      avatar
      Lumen Response
      8mo
      Thank you for your insight into working at Lumen. We're determined to get better every day, so we value your feedback about compensation. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you again for your feedback and being part of the Lumen team.
      1.0
      Oct 15, 2025

      You're only a number, right up until they lay you off

      Marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lumen is mostly work from home, and the insurance is excellent. If you have a decent manager, the FTO works really well. There are some decent trainings available so you can find a job elsewhere.

      Cons

      You can hit every single thing they supposedly value in the "Lumen 8," but it won't matter. Reviews require most employees get "meets expectations," so any additional effort is wasted. There are no promotions EVER. Layoffs and restructuring are constant. They've adopted AI for as much as they can, so you will not have a human interaction with HR. Favoritism abounds, and if you are struggling to get responses from bad employees, nothing will be done except potentially retaliation if you've tried to talk to your manager about it. If you work hard, more work will be piled on you with no promotion or pay raise. Managers will steal your ideas, presenting them as their own.

      avatar
      Lumen Response
      7mo
      Thank you for leaving an honest review, it's important to us that all members of the team feel valued, so we're sorry to hear about your experience. At Lumen, we ensure that everyone has access to the resources, opportunities, and support they need to succeed, we're sorry to hear that your experience has not reflected that. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. We really appreciate your feedback, thank you for the work you do with us.
      4.0
      Oct 14, 2025

      Lumen Data Analyst Intern Review

      Data analyst intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers and engaging intern activities

      Cons

      Lack of technical positions within the team

      avatar
      Lumen Response
      8mo
      Thank you for sharing your experience with us. We're happy to hear you found your coworkers supportive and enjoyed the intern activities. We appreciate your feedback and wish you all the best with the next step in your career.
      Viewing 148 - 150 of 7,775 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.