Lumen reviews

3.4

57% would recommend to a friend

(7,775 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Offers tuition reimbursement and some semblance of career laddering.

Cons

It is difficult to "earn" pay increases. I was once told that if "Jesus walked on water I should learn how to freeze the water into ice" to get a merit increase. There are no cost of living increases. There remains a disparity in pay for men vs. women doing the same job.

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Lumen Response
8mo
Thank you for your transparency about your experience, we value your input and we're glad to hear that you enjoyed our tuition reimbursement and opportunity for growth. We believe in helping everyone to reach their full potential. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for all the time you spent at Lumen, we truly wish you the best of luck.
5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent work life balance and family friendly

Cons

Not enough growth in the field tech position

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Lumen Response
8mo
Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
1.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid, leaves Just like most other companies provide out.

Cons

I have over 5 years of experience working in this company, and during this time, I have seen many issues that need to be addressed. One major problem is the lack of respect towards employees from Karnataka. If the managers are from other states, they tend to form exclusive groups and follow a favoritism culture. They openly talk badly about Karnataka and its people, which is very unprofessional and disrespectful. Middle managers are not competent at all; they lack the skills and knowledge needed to lead effectively. Instead of promoting deserving employees based on their contributions, they promote those who simply follow orders or are friends with the higher-ups. This creates a toxic work environment and hampers the company's growth. Most of the actual work is done by the employees, but the credit is always taken by reporting managers and senior directors who claim to have initiated everything alone. It feels like a cunning way to get promotions without real merit. The CEO should seriously consider the performance of middle managers in India. Many of them have been in the company for over 15 years but lack the necessary skills in AI and modern technologies. Even those with 10+ years of experience could do better without given proper training and opportunities. The company is struggling to adapt to AI and new digital trends, but instead of investing in innovation, it seems to be all show-off. It's high time to lay off ineffective middle managers and focus on promoting talented new employees and promote them to see their potentials and who have hands-on experience in AI and modern skills. Respect should also be shown to employees who have resigned, especially during their transition period, which is currently a terrible experience. Overall, the company needs a serious overhaul to move forward and create a healthy, respectful, and innovative work environment.

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're sorry to hear about your experience at Lumen. One of our core operating principles is teamwork, which means we care about understanding, respecting, and collaborating with others toward a common goal. We're sorry to hear that this hasn't been your experience so far. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We really appreciate your feedback, thank you for all that you do at Lumen.
Viewing 142 - 144 of 7,775 Reviews

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