Time for a Company Overhaul: Lay off some Middle mgmts, Prioritizing Talent, Respect, and Innovation India - Software Development Consultant Lumen Employee Review

1.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid, leaves Just like most other companies provide out.

Cons

I have over 5 years of experience working in this company, and during this time, I have seen many issues that need to be addressed. One major problem is the lack of respect towards employees from Karnataka. If the managers are from other states, they tend to form exclusive groups and follow a favoritism culture. They openly talk badly about Karnataka and its people, which is very unprofessional and disrespectful. Middle managers are not competent at all; they lack the skills and knowledge needed to lead effectively. Instead of promoting deserving employees based on their contributions, they promote those who simply follow orders or are friends with the higher-ups. This creates a toxic work environment and hampers the company's growth. Most of the actual work is done by the employees, but the credit is always taken by reporting managers and senior directors who claim to have initiated everything alone. It feels like a cunning way to get promotions without real merit. The CEO should seriously consider the performance of middle managers in India. Many of them have been in the company for over 15 years but lack the necessary skills in AI and modern technologies. Even those with 10+ years of experience could do better without given proper training and opportunities. The company is struggling to adapt to AI and new digital trends, but instead of investing in innovation, it seems to be all show-off. It's high time to lay off ineffective middle managers and focus on promoting talented new employees and promote them to see their potentials and who have hands-on experience in AI and modern skills. Respect should also be shown to employees who have resigned, especially during their transition period, which is currently a terrible experience. Overall, the company needs a serious overhaul to move forward and create a healthy, respectful, and innovative work environment.

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're sorry to hear about your experience at Lumen. One of our core operating principles is teamwork, which means we care about understanding, respecting, and collaborating with others toward a common goal. We're sorry to hear that this hasn't been your experience so far. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We really appreciate your feedback, thank you for all that you do at Lumen.

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5.0
Jun 19, 2026
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Pros

Remote work is great and awesome

Cons

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2.0
May 13, 2026
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Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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