Lumen reviews

3.4

57% would recommend to a friend

(7,775 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Oct 22, 2025

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Work life balance,remote work,good environment to work

Cons

Some managers are not good

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Lumen Response
8mo
Thank you for sharing your thoughts, we value your input. We're glad you're enjoying the balanced work life. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad to have you on board with us!
3.0
Oct 21, 2025

Career growth - none

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule is encouraging

Cons

Majority of employees have been in same job title almost forever.

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Lumen Response
5mo
Thank you for sharing your feedback with us. We value your input. Regarding your comment about job titles, it can indeed be challenging to change. We believe in helping everyone to reach their full potential. We're glad to hear that you value our flexible work environment. Thank you for the work you do with us!
4.0
Oct 20, 2025

Change is Constant...

Recommend
CEO approval
Business Outlook

Pros

The company is evolving quickly. Be open to sudden pivots and look for ways to utilize AI. Innovation is promoted -- if you can come up with a usable patentable idea, you will get a patent. Senior Management has a clear focus on where it wants the company to be. Assets are strong and it seems to be turning the corner.

Cons

If you join a part of the org that is tied to "legacy" telecom, you'll likely be looking for work or working for another company. The company is all in on AI and that seems to be as important as the "Lumen8". Expect the company to be sold when the balance sheet and the stock price make sense to a purchaser -- probably just before they ring up a profit and have most of the debt reduced.

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Lumen Response
8mo
Thank you for sharing your thoughts, we appreciate your feedback to help us improve. Great to hear that you have found focus and assets to be clear and strong. Lumen's investment in our people is essential to our success, one of our strengths is the diversity of our people, and we are committed to fostering a diverse and inclusive culture. We wish you all the best as you continue on with your career, we're glad to have you on board with us.
Viewing 139 - 141 of 7,775 Reviews

Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.