Lumen reviews

3.4

58% would recommend to a friend

(7,775 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

The training that they provided that was simply awesome.

Cons

The evaluation of candidate is not proper.

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Lumen Response
7mo
Thank you for being open with us. We need feedback like yours to continue to make Lumen a great place to work. We're proud of our community and are glad to hear you found value in your training process! We wish you all the best with the next step in your career.
3.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

A lot of the people here are really great; very dedicated and supportive culture depending on the team. The people I worked with over many years were the best part of my experience at Lumen.

Cons

Leadership has been on a long cost cutting mission as they try to turn the company around. Performance and experience don’t count for much when they’re slashing headcount.

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Lumen Response
7mo
Thank you for sharing your feedback with us. We value your input. Through collaboration with people like you, we're able to succeed together, and we're glad to hear that you enjoyed your experience with our supportive community. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for all the years you spent with us!
3.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work-life-balance Work from home

Cons

Pay is not very competitive Disconnected from management

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Lumen Response
7mo
Thank you for taking the time to write a review. We appreciate your feedback. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad to hear that you value our work environment. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. Thank you for being part of the Lumen team!
Viewing 127 - 129 of 7,775 Reviews

Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.