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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,775 total reviews)
      avatar

      Kate Johnson

      71% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Nov 16, 2025

      Great and Professional Work From Home Community

      Associate planning engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - work from home - great pay - helpful coworkers

      Cons

      - extremely steep learning curve

      avatar
      Lumen Response
      7mo
      Thank you for sharing your experience with us. We need feedback like yours to continue to make Lumen a great place to work. We're happy to know that you value our hybrid model and community! Regarding your comment about learning, the learning curve can be challenging. We're committed to helping our leaders grow so that we can all succeed together. Thank you again for your feedback, we're happy to have you on the team!
      3.0
      Nov 15, 2025

      Work Life Balance

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Monthly only four days employees need to visit office which helps employees contributing efficiently and mindfully to work.

      Cons

      no cons as per my working experience.

      avatar
      Lumen Response
      7mo
      Thank you for taking the time to write a review. We appreciate your feedback. We are glad to hear you have enjoyed our work life balance. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're happy to have you on the team!
      2.0
      Nov 14, 2025

      LOVED my job until I was blindly laid off

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working remotely and being empowered to take lead on new processes. Other opportunities for training such as“Dare to Lead” and Microsoft Copilot, as well as other optional training.

      Cons

      Leadership doesn’t seem to follow what they’re teaching specific to practicing Transparency, Trust, and Respect. As of 10/30/25 many employees received a phone they were impacted by a reduction in workforce, effective immediately. I understand why there is a need to reduce headcount. But with no notice at all that a lay off was coming is a hard pill to swallow, especially as we’re approaching the holidays. In the past an email is sent asking if anyone has an interest in leaving. It seems these layoffs are the result of leadership over hiring and then laying of loyal employees (who have worked tireless hours without a raise). Meanwhile…. Leadership is getting there large annual compensation while some newly laid off former employees are struggling.

      avatar
      Lumen Response
      6mo
      Thank you for taking the time to write a review. We need feedback to learn about how we can improve. We're sorry to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback, we truly wish you the best of luck.
      Viewing 124 - 126 of 7,775 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.