Good culture, low salary - Sr Program Operations Manager Lumen Employee Review

3.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

A lot of the people here are really great; very dedicated and supportive culture depending on the team. The people I worked with over many years were the best part of my experience at Lumen.

Cons

Leadership has been on a long cost cutting mission as they try to turn the company around. Performance and experience don’t count for much when they’re slashing headcount.

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Lumen Response
7mo
Thank you for sharing your feedback with us. We value your input. Through collaboration with people like you, we're able to succeed together, and we're glad to hear that you enjoyed your experience with our supportive community. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for all the years you spent with us!

Explore other reviews about Lumen

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work is great and awesome

Cons

None to be honest with yoy

2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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