Lumen reviews

3.4

57% would recommend to a friend

(7,779 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Jul 10, 2017

Systems Engineer

Recommend
CEO approval
Business Outlook

Pros

There are lots of opportunities to solve complex problems.

Cons

Employees no longer see merit increases nor bonuses.

2.0
Mar 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Phone skills, learn how to adapt to abrupt changes, temperament, Inside look at telecommunications practices, time management, people management, Sales Skills, knowing how to create solutions with product, account analytics, Good spiffs in sales dept.

Cons

Job Security, Micro-management, unrealistic goals, outdated practices and equipment, unorganized

2.0
Feb 15, 2017

Sadly disappointed in what it has become.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible vacation and appointment times off. Do your job well and you will have a job for a while. It is a good "job" dont use it as a "career" there is no where to go.

Cons

Low yearly raises and/or bonuses if any. When goals are reached to be able to move up given excuses and lies as to why it still cant happen and given more goals with no end. No incentive to move up, lateral moves only with no pay raises and double the workload. No award for going above and beyond just given an increased workload. Limited to no training on frequently new systems/processes that arent fully functional at time of launch. Forced to use internal systems that dont work properly, are extremely manual and make your job harder to do. HR gives hand slaps to upper management that consistently break the code of conduct/ ethics rules. Upper management will make calls/meetings to ensure departmental movement is not possible when applying to other job titles within the company even if you do good work...they dont want you to leave or grow it seems. Morale is horrible and many look elsewhere feeling the company simply doesnt care about them. Middle management just says cant change the way it is so deal with it. No accountability in upper management and mistakes roll downhill. CEO wont even answer your questions but they claim an "open door policy".

Viewing 124 - 126 of 7,779 Reviews

Glassdoor has 8,428 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.