Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
May 17, 2018

Corporate Telecom - What do you expect?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are part of the network group, you will likely keep your job. Benefits and flexibility are very good. Pay is ok. Lower level management means well and does the best they can.

Cons

If you are part of anything other than network (i.e Prism, cloud, IT services), you are most likely going to be laid off very soon. The Level(3) merger has brought with it the same Reduction in Force management recipe previously seen with Level(3)'s quarterly lay-offs: Cut, cut, cut until profitable. CTL's stock dividend is one of the highest, and this hampers the free cash available for investments. Basically, neither CenturyLink nor Level(3) have innovated on their network, which is complicated as each is a Frankenstein's monster of acquisitions and disparate technologies. CenturyLink management repeats the "network first" mantra as if to warn other business lines that their time is soon coming to an end. Executives lack credibility, and middle management layers essentially focus on empire building and political maneuvering. I am shorting CTL stock with confidence.

1.0
Dec 24, 2017

Analyst

Recommend
CEO approval
Business Outlook

Pros

Some employees over time were very cool. They did not stick around though. Unfortunately, a very poor breed of management has run of the place and the only way to have a seat at the table is to convince them you are so stupid that you are not a threat to their position. Some can play that game, I could not. The only pro is you can come into work running on your last brain cell if you wish because most of your colleagues will already be on that level and keeping up will not be a challenge.

Cons

You do not learn anything. Management won't let you advance or move internally because they are all so dumb and under-qualified that anyone trying to learn or make more money is scary to them and a threat that must be eliminated. Very little turnover in management, mostly because nobody else would have them. They sit around, make bad decisions and collect a paycheck. Incompetence is not only appreciated, it thrives.

4.0
Dec 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Work life balance Good initial hike as well as yearly hike Hr are really helpful Policies are good Yearly activities are nice

Cons

Technology Stack is limited After level3 merger, they are doing major layoffs and will continue to do in the future on quarterly basis. The layoffs happened purely on personal level and not based on merit/performance. People who were best performers were laid off because they were just professionals and not involved with their leads/managers on personal level.

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