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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,779 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Dec 18, 2018

      Company suffering, minimum to zero merit increase for employees for 4+ years

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team members to work with. Some individuals understand the concept of creating a great customer experience and want to provide excellent customer experience.

      Cons

      Company decided to cut PTO for employees in order to increase revenue for the company. Minimum to zero merit increases for the past 4 years. Company stresses to give more to receive more, that is NOT the case. Big bonuses for the CEO, VPs, Directors & dividends to the Shareholders in order to keep them satisfied.

      2.0
      Dec 9, 2018

      Be Wary

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a lot of potential. A lot of good people that want o help.

      Cons

      Sr. Management has no clear vision or plan to achieve it. Lot of good people, but very chaotic and it's almost impossible to get things doe or make a positive impact. Focus is always on current quarter results and EBITDA, so not real investment in growth or patience for programs that take longer than a quarter to return results. Therefore lots of short term, tactical thinking.

      3.0
      Jun 27, 2018

      Supervisor

      Operations supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working with the technicians. Excellent benefits. Overall feeling of success when providing service to the customer. Definitely felt appreciated by my technicians and my manager.

      Cons

      To much pressure on the front line to get it done right the first time with not enough support and to little training. Expectations were not achievable.

      Viewing 118 - 120 of 7,779 Reviews
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      Glassdoor has 8,428 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.