Lumen reviews

3.4

58% would recommend to a friend

(7,769 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Feb 21, 2023
Recommend
CEO approval
Business Outlook

Pros

The CEO has a great vision and is making changes for the better. Overall benefits package is pretty good. The Employee Resource Groups are outstanding Many opportunities to work from home.

Cons

The company does not offer annual merit increases. Some people have gone 6 years without a raise. Seems like Lumen is continually going through Layoffs.

4.0
Feb 18, 2023

Short but Enjoyable

Recommend
CEO approval
Business Outlook

Pros

Good Benefits, Decent Salary, Good People

Cons

Changing, New CEO. Company is trying to define it's new identity and will take some time to reshape. Comp is a bit strange, if you achieve under 30% for a month, you get paid $0.00, although there is a true up at the end of the year.

4.0
Apr 20, 2022

Have a Plan

Recommend
CEO approval
Business Outlook

Pros

- The tenured teammates are always willing to help. - The company has great strategic partnerships. - Pay is typically better than other telco's - Free access to trainings and certifications with partners like Cisco, Fortinet, Azure, VMware, etc... (Take advantage of this) - After 12mo, you can apply for tuition reimbursement up to a certain dollar amount per year. (Take advantage of this)

Cons

- Systems are a nightmare. (slowly getting better) - Account bases change every 4-8mo so long term relationships are hard to form - You will have to hunt for the best perks that come with the job. - Upper management is made up of experienced and smart individuals, it just seems that they are operating off of false information. I don't think they are aware of the realities we experience on the front lines. - Building off of that, you be measured on 10 different KPI's each quarter. That's too many things to focus on. Break those responsibilities into different roles or increase headcount to decrease accounts per rep. - November to February is layoff season. (develop a strong internal network)

Viewing 91 - 93 of 7,769 Reviews

Glassdoor has 8,418 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.