Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Mar 1, 2016

No one seems to be happy at CTL

Recommend
CEO approval
Business Outlook

Pros

Decent products compared to other telcos. Reliable network.

Cons

Poor integration of acquired companies like Savvis and Qwest. Morale is horrible with recent salary cuts. Lots of games played with quotas.

3.0
Aug 25, 2015
Recommend
CEO approval
Business Outlook

Pros

The data networking, cloud and managed IT service portfolio is on target with mid market business demand. Local management is knowledgable and provides fair leadership for the most part. Compensation for Sales is fair for the industry.

Cons

Internal systems and processes are a complete nightmare and take time away from productivity. Executive leadership is disconnected from West Coast company dynamics and requirements. Strategy changes constantly, making it near impossible to meet target objectives for customer facing employees.

1.0
Nov 21, 2014

Nepotism, inexperience, poor leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart, competent, and high-integrity employees from the legacy companies (Qwest, Embarq), but people are getting fed up with the nepotism and unfairness and they are leaving.

Cons

Rampant nepotism in hiring, particularly in Monroe. It's not about merit, experience or competency but about who you know and who you're related to. This is job welfare at it's worst. The corporate strategy is about growing jobs in Louisiana and filling them with warm bodies to the detriment of growth and innovation. Very poor leadership at the VP and Director levels, slow decision making, unethical hiring practices and questionable integrity.

Viewing 79 - 81 of 7,767 Reviews

Glassdoor has 8,416 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.