Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
avatar

Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Jan 14, 2026

Lumen: Average Company

Recommend
CEO approval
Business Outlook

Pros

Large geographic area of presence for various jobs.

Cons

Uncertain stability with many changes. Partially chaotic environment.

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Lumen Response
4mo
Thank you for your transparency about your experience. We appreciate your feedback to help us improve. We recognize that change can lead to a chaotic environment. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you value our presence in terms of job variety. Thank you again for your feedback, we're happy to have you on the team.
5.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Best place to work and life balance.

Cons

Limited locations in India only two locations

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Lumen Response
4mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We appreciate your feedback about the India office locations. We recognize that office locations can be challenging. Teamwork is important to us, so we have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. Great to hear that you have enjoyed our work life balance. Thank you for all that you do at Lumen, we're glad to have you on board with us.
2.0
Jan 12, 2026

Look for a different company

Recommend
CEO approval
Business Outlook

Pros

You have the opportunity to learn about several different product sets

Cons

The products are almost always overpriced They are almost always behind the competition There is very little support Customer service is terrible

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Lumen Response
4mo
Thank you for sharing your story with us. We want to hear from people like you to learn how we can do better. We're sorry to read that you have felt difficulties regarding our products, support system, and customer service. We hope you felt comfortable reaching out to your team to discuss these topics. We're committed to courage, so we thank you for boldly advocating an idea or opinion especially when it creates a sense of vulnerability. We're glad to learn that you took advantage of our opportunities to learn and grow. We believe in helping everyone to reach their full potential. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for your hard work.
Viewing 79 - 81 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.