Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Jan 10, 2026

Great workplace!

Recommend
CEO approval
Business Outlook

Pros

Run your own business with provided sales framework and training. Travel allowed.

Cons

Constant turnover frontline through leadership roles.

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Lumen Response
4mo
Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. We recognize that change can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Great to hear that you have enjoyed your work structure and work life balance. Thank you again for your feedback, we're glad to have you on board with us!
2.0
Jan 8, 2026

LOTS of system/admin work

Recommend
CEO approval
Business Outlook

Pros

GREAT Boss. Solid Teammates Benefits Work schedule flexibility

Cons

TOO many systems to master Ridiculous quotas CONSTANT change (leadership, territory, leadership)

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Lumen Response
4mo
Thank you for your insight into working at Lumen. We're determined to get better every day, so we value your feedback about change and trust. We recognize that change can be challenging. We are dedicated to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you enjoy your team, benefits, and work life balance. Thank you again for your feedback, we're glad to have you on board with us.
3.0
Jan 7, 2026

Not bad but lots of change

Recommend
CEO approval
Business Outlook

Pros

The job is pretty simple but monotonous

Cons

Lots of change Leadership out of the loop Layoffs

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Lumen Response
4mo
Thank you for taking the time to write a review. We appreciate your feedback. We're disappointed to hear about your experience. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're always looking to have an open mind and a commitment to learning. Seeing challenges, failures and change as opportunities for growth. Thank you again for your feedback, we're happy to have you on the team.
Viewing 82 - 84 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.