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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,766 total reviews)
      avatar

      Kate Johnson

      71% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jan 19, 2026

      So many micro managers

      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH Flexible timing fo jobs

      Cons

      Managers are not good . Micro manage your every task

      avatar
      Lumen Response
      4mo
      Thank you for being open with us. We need feedback to learn about how we can improve. Micromanagement can definitely be challenging. We're dedicating resources towards certitude, which means being vulnerable, promoting authenticity, and empowering others to fully demonstrate trust. We're glad to hear that you value our flexible work environment! We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We really appreciate your feedback, thank you for the work you do with us.
      4.0
      Jan 15, 2026

      Works as a SOC analyst

      Information security consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work culture with good benefits

      Cons

      growth is not so good.

      avatar
      Lumen Response
      4mo
      Thank you for sharing your experience with us. We need feedback like yours to continue to make Lumen a great place to work. We take growth seriously. We believe in helping everyone to reach their full potential. We're sorry to hear that your experience did not reflect that. We're glad you're enjoying our work culture and benefits. Thank you for being part of the Lumen team!
      3.0
      Jan 14, 2026

      Employment Review

      Contract manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, Acceptable pay, and flexible with PTO. Worked Remotely without micromanagement...

      Cons

      Duties were not what I was told I would be doing. Workload continued to become more and more until eventually it was too much. I didn't feel like the workload was balanced between all teammates. Manager wasn't horrible, but he never took the time to listen quietly before making his remarks. He never took the time to conduct actual quarterly reviews for year end preformance time.... This was disappointing. No training whatsoever. Every single one of the employees does everything they possibly can to get out of doing work or answering any questions, no matter which department... Apparently, they do not offer any type of merit or COLO increases in pay either. When you get hired, the compensation seems acceptable for the work performed- until some time goes by and you are completely bogged down with everything, have little to no help, and no resources at all. Also, no phone or internet reimbursements either.

      avatar
      Lumen Response
      4mo
      Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We know how important workload balance, communication, and compensation is, so we're sorry to hear that you faced challenges regarding these subjects. It's our priority to ensure that understanding, respecting, and collaborating with others toward a common goal is at the forefront. We're investing in helping our leaders grow so that we can all succeed together. We're happy to know that you valued our benefits, PTO, and flexible work environment. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team, we wish you all the best with the next step in your career.
      Viewing 76 - 78 of 7,766 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.